Business Systems Analyst - Global Customer Support

Position : Business Systems Analyst - Global Customer Support Location : San Diego, CA Duration : 9 Month Total Hours/week : 40.00 Client: Medical Device Company Job Category: Information Technology Level of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p 3 must haves on the resumes: Communication/Listening, SAP business analysis experience, Attention to Detail. Willing to learn and ok with changing priorities (flexible). Job Description: Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems. This role focuses on learning how associates and customers interact with client systems to sell, install, and provide ongoing support. Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role. In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions. This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager. Day to day This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting client user environments. You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments. Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role. You will be a part of our agile delivery team releasing monthly enhancements to associates and customers. Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves. Must have experience: Excellent analytical & communications skills Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals Ability to prioritize and manage multiple projects and tasks. Well organized and proactive Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc. Bachelors Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelors degree can substitute for 3 years related experience) Experience working in complex enterprise software environment Experience working with diverse teams to gather system requirements Nice to have experience: Agile methodology environments Working SAP and Salesforce systems Agile-Scrum and/or Project Management certifications Working in global healthcare or similar fields Salesforce admin certification