Datacenter Engineering Operations Cluster Manager

DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud this is your chance to make history.The Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in Eastern Oregon as a Data Center Engineering Operations (DCEO) Cluster Manager.A DCEO Cluster Manager is one of our most senior management roles in the data center environment. In this role you will be responsible for leading a large organization, managing Area Managers and/or Facility Managers who own data center facility infrastructure.The pace, scale, and growth of Amazons data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.The ideal candidate for this role will have an understanding of data center IT infrastructure, data center facilities infrastructure, and understand how the two coexist. If this understanding is contextual you will be served well by your experience.If you are passionate about the Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge youve been looking for!Key job responsibilitiesResponsibilitiesHiring, managing, and developing the data center engineering and operations management team.Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.Facilitating the Infrastructure Operations component of new AWS data center build outs, new colo build-outs, AWS data center expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management.Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.Safety, security, and availability incident response, incident management, and incident resolution.Continuous improvement of operational processes, procedures, methods, and tools.Creating collaborative documents that help the business solve complex challenges related to data center operation and maintenanceAbout the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.Basic QualificationsBachelor's degree in engineering, computer science (other related fields), or equivalent work experience.5+ years of experience operating as a manager of managers.10+ years of relevant experience managing data center operations, facility engineering operations, critical environment facilities, datacenter build-outs and scaling, or similar.Preferred QualificationsMasters Degree in Engineering and Business Administration, or related fields.Proven ability to hire, develop, and manage high-performing technical teams.Expert knowledge of data center mechanical, electrical, and controls systems.Prior ownership of the operation of a mission-critical team and/or product.Ability to operate independently as a manager of a geographically distributed Infrastructure Operations management team.Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.Technical project manager or member of a project team for a new Data Center build out and start up.Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.Hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance, and change management.Vendor management of colocation Data Center services providers to meet or exceed contracted performance SLAs.Safety, security, and availability incident response, incident management, and incident resolution.Continuous improvement of operational processes, procedures, methods, and tools.Meets/exceeds Amazon's leadership principles requirements for this roleMeets/exceeds Amazon's functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.