Van Driver

** Van Driver****Job Category****:** Front Office **Requisition Number****:** VANDR03748 Showing 1 location **Job Details****Description**This position is responsible for safely transporting guests to/from their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows CSM high standards of quality to ensure guest satisfaction.Safely transport guests to/from their destinations, provide information and luggage assistanceAnticipates and responds to guests in a friendly and positive mannerResponsible for providing the highest level of serviceAbility to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery programFill out all required logs and complete safety checks of the vehiclesEnsure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car washResponsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary tripsResponsible for the safe operation of hotel vehicle, and adheres to all applicable traffic lawsResponsible for completing the following checks: preventive maintenance, DOT, and required safety equipmentMaintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations Follows all CSM procedures for guest/associate incidentsKnowledgeable of hotel emergency proceduresAware of van insurance card locationReports all traffic violations or accidents to management immediatelyProduces required volume of work by planning, organizing and prioritizing work dutiesAdheres to CSM general work rules and department proceduresAttends all required department and hotel meetingsCompetencies/Skills Required: Prior hotel and/or related guest service experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.Physical: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.Education: High school diploma or GED preferred. Current and valid drivers license with safe driving record required. Must have appropriate class of drivers license based on hotel vehicle requirements and must be a minimum of eighteen (18) years of age for insurance purposes.**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Preferred**High School or GED Preferred or better.**Experience****Licenses & Certifications**