Toast
Customer Care Specialist - Employee Cloud
Toast, Omaha, Nebraska, us, 68197
Customer Care Specialist - Employee CloudStart Date: Monday, April 8th -
Training is 5 weeks and is REMOTE/VIRTUAL. There is no PTO allowed during training. The training schedule is Monday - Friday from 9:00am to 5:00pm CSTLocation: Omaha, NE Office -
1926 S 67th St, Suite 200, Omaha NE 68106.
You will be expected to be in the office up to 3 days a week, post-training.Hourly Rate: $19.50 per hourToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready* to make a change?As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with a purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.About this role*Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast CustomersDeliver a top-tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast CustomersConduct Toast procedures to escalate and coordinate the customer response in accordance with Toast valuesExpand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledge base articles, and the experience gained from performing the roleDo you have the right ingredients*?1+ years of experience in a role responsible for customer satisfaction and championing the customer experienceSuccess operating independently and navigating competing priorities in a constantly changing environmentProven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software + Toast-native hardwareStrong communication, organizational, and influencing skills
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Training is 5 weeks and is REMOTE/VIRTUAL. There is no PTO allowed during training. The training schedule is Monday - Friday from 9:00am to 5:00pm CSTLocation: Omaha, NE Office -
1926 S 67th St, Suite 200, Omaha NE 68106.
You will be expected to be in the office up to 3 days a week, post-training.Hourly Rate: $19.50 per hourToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready* to make a change?As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with a purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.About this role*Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast CustomersDeliver a top-tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast CustomersConduct Toast procedures to escalate and coordinate the customer response in accordance with Toast valuesExpand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledge base articles, and the experience gained from performing the roleDo you have the right ingredients*?1+ years of experience in a role responsible for customer satisfaction and championing the customer experienceSuccess operating independently and navigating competing priorities in a constantly changing environmentProven track record of success navigating and troubleshooting technical tools, for instance, an Apple laptop and Android-based software + Toast-native hardwareStrong communication, organizational, and influencing skills
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