Passenger Service Agent

OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job SummaryPassenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.The expected pay rate is $21.50/HR. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.Your ActivitiesInspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing softwareProduce all required, work-related documentationOther duties as assignedYour ProfileHigh School diploma or GED equivalentPassionate about customer service and must have relevant work experienceExcellent communication skills (written and verbal) in country specific languageAdditional languages desirableCommitment to continuous improvementSelf motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weatherAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Join Swissport today and be part of a team that connects the world of aviation!

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