Centre Technologies
Tier 2, Help Desk Support
Centre Technologies, San Antonio, Texas, United States, 78208
We are excited to announce we are expanding and looking to grow our team with a new Centre Assist Technical Consultant !
Position Summary
The primary role for this position would be focused on supporting various IT Infrastructure technologies with an emphasis on Root Cause Identification and Resolution. This role will be primarily focused on server, network, critical application troubleshooting, etc. with an emphasis on Citrix.
Essential Duties and Responsibilities
Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, and servers, both physical and virtual across multiple client environments.
Administrates, implements, and maintains server operating systems and software
Install and upgrade server components and software,
Manage virtual servers using ESXi and Hyper-V hypervisors.
Troubleshoots and resolves software, operating system, and networking problems
Schedules, performs, and monitors system backups and when necessary, performs data recoveries
Actively resolve problems and issues with computer and server systems to limit work disruptions
Problem management and resolution of issues in a timely manner
Responsible for server capacity, storage planning and database performance
Establishes and implements standards for compatibility between hardware and software
The ability and desire to mentor and guide Tier-I Team as needed
Documents work completed in a timely manner and improves existing documentation to improve efficiencies across the team.
Education/Experience/Certifications
5+ years hands-on IT experience required
Certifications
VMware VCP strongly desired
AZ-900 or equivalent strong desired
Bachelor’s Degree preferred
Expert-Level Administration Experience with the following:
Windows 7/8/10
Windows Server 2008R2/2012R2/2016/2019
Office 365 Admin portal and Mail portal
Microsoft Exchange
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
VMware and Hyper-V Server Virtualization Technologies
Networking protocols including DHCP and DNS as well as switching and routing.
Experience with Enterprise Storage solutions such as but not limited to ExaGrid, Compellent, and Synology a plus.
VMware and Hyper-V Server Virtualization Technologies
Experience with Hyperconverged Technology a plus
Implementation, Management, and Migration Experience with the following:
Microsoft Active Directory including Azure AD
Citrix Technologies a plus
XenServer
XenApp
XenDesktop
Web Interface
Backup / DR strategies including VEEAM and Asigra
Work Environment and Physical Demands
Work primarily in a climate controlled environment with minimal safety/health hazard potential.
Occasional lifting (lift and/or move up to 50 pounds) may be required.
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required.
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Position Summary
The primary role for this position would be focused on supporting various IT Infrastructure technologies with an emphasis on Root Cause Identification and Resolution. This role will be primarily focused on server, network, critical application troubleshooting, etc. with an emphasis on Citrix.
Essential Duties and Responsibilities
Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, and servers, both physical and virtual across multiple client environments.
Administrates, implements, and maintains server operating systems and software
Install and upgrade server components and software,
Manage virtual servers using ESXi and Hyper-V hypervisors.
Troubleshoots and resolves software, operating system, and networking problems
Schedules, performs, and monitors system backups and when necessary, performs data recoveries
Actively resolve problems and issues with computer and server systems to limit work disruptions
Problem management and resolution of issues in a timely manner
Responsible for server capacity, storage planning and database performance
Establishes and implements standards for compatibility between hardware and software
The ability and desire to mentor and guide Tier-I Team as needed
Documents work completed in a timely manner and improves existing documentation to improve efficiencies across the team.
Education/Experience/Certifications
5+ years hands-on IT experience required
Certifications
VMware VCP strongly desired
AZ-900 or equivalent strong desired
Bachelor’s Degree preferred
Expert-Level Administration Experience with the following:
Windows 7/8/10
Windows Server 2008R2/2012R2/2016/2019
Office 365 Admin portal and Mail portal
Microsoft Exchange
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
VMware and Hyper-V Server Virtualization Technologies
Networking protocols including DHCP and DNS as well as switching and routing.
Experience with Enterprise Storage solutions such as but not limited to ExaGrid, Compellent, and Synology a plus.
VMware and Hyper-V Server Virtualization Technologies
Experience with Hyperconverged Technology a plus
Implementation, Management, and Migration Experience with the following:
Microsoft Active Directory including Azure AD
Citrix Technologies a plus
XenServer
XenApp
XenDesktop
Web Interface
Backup / DR strategies including VEEAM and Asigra
Work Environment and Physical Demands
Work primarily in a climate controlled environment with minimal safety/health hazard potential.
Occasional lifting (lift and/or move up to 50 pounds) may be required.
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required.
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