Guardian Life Insurance Company
Risk Underwriting QA Analyst
Guardian Life Insurance Company, Bethlehem, Pennsylvania, United States, 18020
The Risk Underwriter Quality Assurance Analyst is primarily responsible for completing quality programs that support operational risk-based auditing and customer experience service programs. You will conduct audits of overall underwriting Risk Underwriting process/management, targeted Underwriting processes, client-specific Underwriting performance, and training performance. The QA Analyst will work with internal business partners to provide trend/data analysis and identify recommendations for optimizations and enhancements that assist in meeting customer demands/expectations and driving continuous improvement.
This position will support multiple products, including but not necessarily limited to: Life, Voluntary Life, Short Term Disability (STD), Long Term Disability (LTD), Dental, Vision, Absence Management, Supplemental Health, and Mental Wellness Products.
You are
A driven risk underwriter professional with a high degree of knowledge and experience supporting Group Underwriting products, experience with audit/review processes, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new insights.
You have
• College degree and Insurance industry experience preferred.
• 2+ years in Risk Underwriter experience - preference for multiple products, including but not necessarily limited to: Life, STD, LTD, Dental, Vision, and Supplemental Health
• Experience in audit/review & Rating processes preferred
• Robust decision-making skills, including critical thinking and problem solving
• Strong communication and coaching skills with attention to detail
• Proficient in Microsoft Excel & Rating platforms including CPS, Salesforce, Simon, BTR, AuditWell, Tableau, a plus
You will
• Conduct and deliver audits of business process to monitor adherence to all Guardian policies and procedures
• Assist with program development and redesigns based on changing business needs, new product offerings, and other updates
• Support business compliance and risk initiatives
• Partner with internal resources to provide trend/data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements/requirements
• Understand current industry trends and best practices as it relates to underwriting rating processes
Reporting Relationships
As an Underwriting Rating Quality Assurance Analyst, you will report to our Manager, Underwriting Quality Assurance & Compliance Team, who reports to our Leader of Underwriting Operations.
Location
• Hybrid role - 2 days in the office, 3 days WFH - Preferred locations- Guardian home offices located in Bethlehem, PA, New York NY, Stamford CT, Holmdel, NJ - or in a Guardian sales offices located in Atlanta, Chicago, Boston, Newport Beach, or Piano/Dallas. We will consider candidates outside of preferred locations, offering flexible work arrangements if aligned.
Travel
Salary Range$66,130.00 - $108,640.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
This position will support multiple products, including but not necessarily limited to: Life, Voluntary Life, Short Term Disability (STD), Long Term Disability (LTD), Dental, Vision, Absence Management, Supplemental Health, and Mental Wellness Products.
You are
A driven risk underwriter professional with a high degree of knowledge and experience supporting Group Underwriting products, experience with audit/review processes, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new insights.
You have
• College degree and Insurance industry experience preferred.
• 2+ years in Risk Underwriter experience - preference for multiple products, including but not necessarily limited to: Life, STD, LTD, Dental, Vision, and Supplemental Health
• Experience in audit/review & Rating processes preferred
• Robust decision-making skills, including critical thinking and problem solving
• Strong communication and coaching skills with attention to detail
• Proficient in Microsoft Excel & Rating platforms including CPS, Salesforce, Simon, BTR, AuditWell, Tableau, a plus
You will
• Conduct and deliver audits of business process to monitor adherence to all Guardian policies and procedures
• Assist with program development and redesigns based on changing business needs, new product offerings, and other updates
• Support business compliance and risk initiatives
• Partner with internal resources to provide trend/data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements/requirements
• Understand current industry trends and best practices as it relates to underwriting rating processes
Reporting Relationships
As an Underwriting Rating Quality Assurance Analyst, you will report to our Manager, Underwriting Quality Assurance & Compliance Team, who reports to our Leader of Underwriting Operations.
Location
• Hybrid role - 2 days in the office, 3 days WFH - Preferred locations- Guardian home offices located in Bethlehem, PA, New York NY, Stamford CT, Holmdel, NJ - or in a Guardian sales offices located in Atlanta, Chicago, Boston, Newport Beach, or Piano/Dallas. We will consider candidates outside of preferred locations, offering flexible work arrangements if aligned.
Travel
Salary Range$66,130.00 - $108,640.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.