Fuchs Lubricants Co.
Customer Service Specialist
Fuchs Lubricants Co., Fairhaven, Massachusetts, us, 02719
Skills
FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. Our products and solutions keep the world moving even though they are not always visible. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business.Your areas of responsibility:
Responsible for daily customer intake.Entering orders into the company system, as well as customer order portals.Responsible for quoting orders to internal/external customers.Assist with internal and external customers with order modifications and expedites.Responsible for communicating customer order status to internal and external customers.Responsible for entering customer returns and complaints through SharePoint.Interacts with critical departments to ensure customer satisfaction.Responsible for identifying and communicating possible improvements in work processes.Qualifications We Are Looking For:
2+ years’ experience in Customer Solutions or equivalent.Intermediate proficiency in Microsoft Office.Experience dealing with customer complaints.Experience using ERP & CRM systems and practices.Knowledge of SharePoint system.These Are Your Benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:
https://fuchs.com/us/en/benefits .FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
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FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. Our products and solutions keep the world moving even though they are not always visible. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business.Your areas of responsibility:
Responsible for daily customer intake.Entering orders into the company system, as well as customer order portals.Responsible for quoting orders to internal/external customers.Assist with internal and external customers with order modifications and expedites.Responsible for communicating customer order status to internal and external customers.Responsible for entering customer returns and complaints through SharePoint.Interacts with critical departments to ensure customer satisfaction.Responsible for identifying and communicating possible improvements in work processes.Qualifications We Are Looking For:
2+ years’ experience in Customer Solutions or equivalent.Intermediate proficiency in Microsoft Office.Experience dealing with customer complaints.Experience using ERP & CRM systems and practices.Knowledge of SharePoint system.These Are Your Benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:
https://fuchs.com/us/en/benefits .FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
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