Health Care Service Corporation
Supervisor Customer Service
Health Care Service Corporation, Dallas, Texas, United States, 75215
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job Summary
This position is responsible for supervising and overseeing day-to-day operations of Customer Service units. This role will be located onsite at the C1 Innovation Lab in the West End in Downtown Dallas.C1 Innovation Lab (Downtown Dallas) -- Helping Customers Reimagine the Purpose of Health Insurance. Opened in August 2017 in the West End, the C1 Innovation Lab is a high-rise development housing HCSC in the Heart of Dallas. This is a place where we put our customers first while we imagine, explore, nurture, and activate on their behalf. This facility serves as a beacon for customers to show them how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. It complements existing functions and infuses innovation into our daily operations.Required Job Qualifications:
Bachelor Degree and 2 years business experience OR 3 years business experience and 3 years experience in a leadership position with sound decision making skills in a customer service environment.Experience in developing/leading and inspiring employees.Clear and concise written and verbal communication skills.Analytical and organizational skills and ability to meet deadlines.Preferred Job Qualifications:
Knowledge of contract benefits, claim processing and inquiry procedures, system logic or the processing system.Knowledge of the health care industry.Bilingual.PC proficiency to include Word, Excel and PowerPoint.Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!HCSC Employment Statement:We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range:
$53,500.00 - $118,100.00
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This position is responsible for supervising and overseeing day-to-day operations of Customer Service units. This role will be located onsite at the C1 Innovation Lab in the West End in Downtown Dallas.C1 Innovation Lab (Downtown Dallas) -- Helping Customers Reimagine the Purpose of Health Insurance. Opened in August 2017 in the West End, the C1 Innovation Lab is a high-rise development housing HCSC in the Heart of Dallas. This is a place where we put our customers first while we imagine, explore, nurture, and activate on their behalf. This facility serves as a beacon for customers to show them how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. It complements existing functions and infuses innovation into our daily operations.Required Job Qualifications:
Bachelor Degree and 2 years business experience OR 3 years business experience and 3 years experience in a leadership position with sound decision making skills in a customer service environment.Experience in developing/leading and inspiring employees.Clear and concise written and verbal communication skills.Analytical and organizational skills and ability to meet deadlines.Preferred Job Qualifications:
Knowledge of contract benefits, claim processing and inquiry procedures, system logic or the processing system.Knowledge of the health care industry.Bilingual.PC proficiency to include Word, Excel and PowerPoint.Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!HCSC Employment Statement:We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range:
$53,500.00 - $118,100.00
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