Bristol Farms
Front End - Shift Supervisor
Bristol Farms, California, Missouri, United States, 65018
001 Rolling Hills - Bristol Farms, Rolling Hills, California, United States of AmericaJob Description
Posted Tuesday, July 2, 2024 at 10:00 AM | Expired Wednesday, July 17, 2024 at 9:59 AMWho Is Bristol Farms?Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoy exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.Ingredients You'll Bring to the TableYou love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.What Will Be On Your Plate?Job Title: Front-end Shift SupervisorDepartment: Front-endReports To: Customer Service ManagerFLSA Status: NonexemptSummaryThis is a management-in-training position. This position is important because the Front-end is what customers see when they arrive and when they leave our stores. This makes the first and lasting impression on all who visit Bristol Farms. The Front-end Shift Supervisor must be enthusiastic, have strong communication skills, and extraordinary people skills. Key traits and skills necessary to perform this job successfully are: Good listening skills, leadership skills, applied empathy; must be self-motivated, supportive, and possess a sense of urgency in all duties assigned.Essential Duties and ResponsibilitiesThe Front-end Shift Supervisor assists the Customer Service Manager with supervision and coordination of activities of Front-end employees. Responsibilities include assisting with planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for carrying out the duties listed below (other duties may be assigned):Leads by example; models correct behavior and adherence to company policies and procedures.Required to perform all duties of a cashier & courtesy clerk.Operating a cash register is first priority.Packages and handles customers’ groceries according to their preference - paper, plastic, or both.Offers/assists Customers with carry out service.Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot, and any other areas where needed.Required to keep work area neat, clean, & organized.Adheres to & enforces policies set forth in the employee handbook.Follows & enforces liquor and tobacco laws implicitly, including verifying and authenticating valid identification.As mandated by California state law; Cashiers who sell alcoholic beverages must be 18 years old or older.Assists with the training & development of employees on store policies, department procedures, and job duties.Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.Follows and implements correct accounting procedures for all voids, returns, exchanges, & department transfers.Assists cashiers and courtesy clerks as needed.Responsible for approving checks in accordance with company check cashing policy.Follows and enforces Bristol Farms Employee Discount Card guidelines & other specified policies.Performs cash register audits as required & reports results to Store Director.Ensures that all opening and closing procedures are performed.Assures that all necessary paperwork is completed during shift.Responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register and “pick-ups” & “loans” to cashier’s registers.Keeps the Customer Service Manager informed of all Front-end concerns.Responsible for keeping the Front-end clean and appealing to the customers.Assists in “trouble shooting” for problems with Front-end equipment.Maintains candy inventory on Front-end merchandisers.Communicates with Customer Service Manager on status of supplies and ordering needs.Follows & enforces safety work standards and reports any safety hazards to the Store Director.Responsible for enforcing Bristol Farms established Customer Service policies and guidelines.Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.Availability requirements include; but are not limited to; days, evenings, weekends, and holidays.At all times, meets and exceeds Bristol Farms standards in accuracy, service, appearance, quality, and cleanliness.Supervisory ResponsibilitiesDirectly supervises 8-18 employees in the Front-end Department. Carries out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws.Customer Service SkillsFront-end Shift Supervisors are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.Education and/or ExperienceHigh School diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Knowledge of EnglishThis is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.Reasoning AbilitiesAbility to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner so as to create a win-win situation.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of wrists, hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.The noise level in the work environment is usually moderate.Why You’ll Love Working at Bristol Farms:Amazing earning potential, paid weekly!A values-based culture that will engage and empower your growth and developmentA strong training program that will build your restaurant and guest service skillsOpportunity for growth within our family of brandsBenefits available – Including medical, dental, vision, and 401KNumerous scholarship opportunities available to full & part-time team members20% discount at all Bristol Farms and Lazy Acres locations$60 credit to Shoes for Crews every 6 months of employment
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Posted Tuesday, July 2, 2024 at 10:00 AM | Expired Wednesday, July 17, 2024 at 9:59 AMWho Is Bristol Farms?Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoy exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.Ingredients You'll Bring to the TableYou love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.What Will Be On Your Plate?Job Title: Front-end Shift SupervisorDepartment: Front-endReports To: Customer Service ManagerFLSA Status: NonexemptSummaryThis is a management-in-training position. This position is important because the Front-end is what customers see when they arrive and when they leave our stores. This makes the first and lasting impression on all who visit Bristol Farms. The Front-end Shift Supervisor must be enthusiastic, have strong communication skills, and extraordinary people skills. Key traits and skills necessary to perform this job successfully are: Good listening skills, leadership skills, applied empathy; must be self-motivated, supportive, and possess a sense of urgency in all duties assigned.Essential Duties and ResponsibilitiesThe Front-end Shift Supervisor assists the Customer Service Manager with supervision and coordination of activities of Front-end employees. Responsibilities include assisting with planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for carrying out the duties listed below (other duties may be assigned):Leads by example; models correct behavior and adherence to company policies and procedures.Required to perform all duties of a cashier & courtesy clerk.Operating a cash register is first priority.Packages and handles customers’ groceries according to their preference - paper, plastic, or both.Offers/assists Customers with carry out service.Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot, and any other areas where needed.Required to keep work area neat, clean, & organized.Adheres to & enforces policies set forth in the employee handbook.Follows & enforces liquor and tobacco laws implicitly, including verifying and authenticating valid identification.As mandated by California state law; Cashiers who sell alcoholic beverages must be 18 years old or older.Assists with the training & development of employees on store policies, department procedures, and job duties.Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.Follows and implements correct accounting procedures for all voids, returns, exchanges, & department transfers.Assists cashiers and courtesy clerks as needed.Responsible for approving checks in accordance with company check cashing policy.Follows and enforces Bristol Farms Employee Discount Card guidelines & other specified policies.Performs cash register audits as required & reports results to Store Director.Ensures that all opening and closing procedures are performed.Assures that all necessary paperwork is completed during shift.Responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register and “pick-ups” & “loans” to cashier’s registers.Keeps the Customer Service Manager informed of all Front-end concerns.Responsible for keeping the Front-end clean and appealing to the customers.Assists in “trouble shooting” for problems with Front-end equipment.Maintains candy inventory on Front-end merchandisers.Communicates with Customer Service Manager on status of supplies and ordering needs.Follows & enforces safety work standards and reports any safety hazards to the Store Director.Responsible for enforcing Bristol Farms established Customer Service policies and guidelines.Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.Availability requirements include; but are not limited to; days, evenings, weekends, and holidays.At all times, meets and exceeds Bristol Farms standards in accuracy, service, appearance, quality, and cleanliness.Supervisory ResponsibilitiesDirectly supervises 8-18 employees in the Front-end Department. Carries out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws.Customer Service SkillsFront-end Shift Supervisors are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.Education and/or ExperienceHigh School diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Knowledge of EnglishThis is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.Reasoning AbilitiesAbility to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner so as to create a win-win situation.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of wrists, hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.The noise level in the work environment is usually moderate.Why You’ll Love Working at Bristol Farms:Amazing earning potential, paid weekly!A values-based culture that will engage and empower your growth and developmentA strong training program that will build your restaurant and guest service skillsOpportunity for growth within our family of brandsBenefits available – Including medical, dental, vision, and 401KNumerous scholarship opportunities available to full & part-time team members20% discount at all Bristol Farms and Lazy Acres locations$60 credit to Shoes for Crews every 6 months of employment
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