Customer Success Manager

About the jobTalentPop is one of the fastest-growing agencies in the E-Commerce space that actively helps 650+ E-Commerce Brands including Core Power Yoga, Beyond Meat, and Jaxxon put together an excellent solution for their Customer Service needs by leveraging the best talent worldwide. TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for best-in-class Customer Success Managers to join our team and support our clients. This is your chance to join a winning team and develop strong relationships with some of the most innovative e-commerce brands in the world.What You’ll Do:Manage the relationship between TalentPop agents and the brands that we work with.Help establish Standard Operating Procedures for our client’s customer service processes.Help new customer service agents get up to speed with the brand they’re going to be working with.Provide support and guidance to Customer Service Team, and work with Team Leaders to ensure that our Customer Service Agents are providing exceptional service.Set customer satisfaction goals and KPIs, and work with the team to meet them consistently.Work closely with the Co-Founder and Director of Customer Success to brainstorm new ways to increase client satisfaction.Identify strategic insights from customer interactions and utilize data and customer insights to report to the leadership team.Who You Are:You love people and people love you. You’ve often been told you are a warm person and can easily build rapport. The vast majority of the role is going to be interacting with business owners, and training their new agents, therefore you must enjoy people or this isn’t going to work.You’re a team player who is growth-driven, positive, and open-minded: This is a core value of our business and an important factor in your success.You’re a self-starter: Resourceful, take initiative, and are comfortable in a fast-paced startup environment.You’re a driven problem-solver who is passionate about helping and bringing joy to clients and is seeking a leadership role.You’re a finisher: Do you dislike leaving projects unfinished? Then this makes you an ideal member of the team!You have experience or are interested in the fast-growing E-Commerce Industry.Experience at an Agency, E-Commerce Brand or SAAS company is a plus!Location:We are open to accepting applications from anywhere in the United States as well as those who are local in the Orange County/LA Area!Perks & Benefits:60,000 - 70,000 Salary plus Monthly Bonus/CommissionsUnlimited PTOPPO Health Insurance + Dental Insurance/Vision401k MatchTalentPop Corporate Wellness ProgramMonthly team outings during which we get to strengthen our social bonds.Why join us?We’re one of the fastest-growing startups in the E-Commerce ecosystem.You will work alongside a team of winners that will inspire you daily.Our clients are awesome entrepreneurs that are paving the way of innovation every single day.

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