Charlotte Tilbury Beauty Ltd
Retail Counter Manager (Full Time) Nordstrom Valley Fair #425 Charlotte Tilbury
Charlotte Tilbury Beauty Ltd, San Jose, California, United States, 95199
OVERALL PURPOSE OF THE ROLE:
The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training, and employee development, among other tasks in this position.
MAIN DUTIES AND RESPONSIBILITIES:Always demonstrating the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.An ambassador for the Charlotte Tilbury brand, reflecting the brand values and customer base.Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to customers.Anticipate needs while executing with excellence in sales, events, merchandising, operations, training, and employee development.Drive financial results in store to meet and exceed plans, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).Lead by example on personal KPI goals.Communicate and manage agreed goals with the staff.Be a specialist among retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.Manage customer queries using sound judgment to achieve positive outcomes.Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team to meet Charlotte Tilbury standards in service and artistry.Extend exceptional customer service beyond the in-store experience.Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.Determine individual and team sales targets to meet and exceed plans.Analyze business performance and proactively plan strategy within day-to-day business and events.Promote the Tilbury Touch to the team and customers.Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.Recognize and celebrate great performance.Ensure that the counter is ‘customer ready' from open to close of business.Maintain the required inventory levels and accurate stock files.Control store expenses.Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.Maintain technology on counter.Raise operational issues for resolution in a timely manner.Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.Proactively suggest win-win opportunities to drive sales within the store.Schedule team to optimize coverage according to customer flow.Maintain excellent counter hygiene standards.Maintain the store standards and policies at all times.
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The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training, and employee development, among other tasks in this position.
MAIN DUTIES AND RESPONSIBILITIES:Always demonstrating the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.An ambassador for the Charlotte Tilbury brand, reflecting the brand values and customer base.Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to customers.Anticipate needs while executing with excellence in sales, events, merchandising, operations, training, and employee development.Drive financial results in store to meet and exceed plans, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).Lead by example on personal KPI goals.Communicate and manage agreed goals with the staff.Be a specialist among retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.Manage customer queries using sound judgment to achieve positive outcomes.Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team to meet Charlotte Tilbury standards in service and artistry.Extend exceptional customer service beyond the in-store experience.Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.Determine individual and team sales targets to meet and exceed plans.Analyze business performance and proactively plan strategy within day-to-day business and events.Promote the Tilbury Touch to the team and customers.Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.Recognize and celebrate great performance.Ensure that the counter is ‘customer ready' from open to close of business.Maintain the required inventory levels and accurate stock files.Control store expenses.Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.Maintain technology on counter.Raise operational issues for resolution in a timely manner.Establish and develop a cooperative and mutually respectful relationship with the store retail operations team.Proactively suggest win-win opportunities to drive sales within the store.Schedule team to optimize coverage according to customer flow.Maintain excellent counter hygiene standards.Maintain the store standards and policies at all times.
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