Uhalumni
Visitor Engagement Associate
Uhalumni, Honolulu, Hawaii, United States, 96814
As of August 2019, UHAA has discontinued dues-based membership. All alumni are now eligible for special benefits, programs and resources as a result. If you have any questions about this change, please email contact@uhalumni.org.TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/about-us/jobs-opportunities/Employment Status:
Part-TimeFLSA Status:
Non-ExemptPay Range:
$15.45 per hourWork Hours:Saturday 8:30 a.m. – 3:30 p.m.Sunday 9:30 p.m. – 6:00 p.m.Job Summary:Under the general direction of the Lead Visitor Engagement Associate, the Visitor Engagement Associate (VEA) is the primary point of contact for museum members and visitors to the Honolulu Museum of Art (HoMA). VEAs strive to provide consistently excellent customer service and ensure a world-class visitor experience at all museum entry points, including the main campus, the Doris Duke Theatre, and the Art School. VEAs have an enthusiastic willingness to assist members and visitors with all inquiries related to museum programming, events, and offerings. Visitor Engagement Associates attend routine enrichment training with museum supervising staff in departments such as Development, Curatorial, Collections, Security, and the Theater.Minimum Qualifications:High School Diploma and one year travel industry or customer service-related experience with a point-of-sale (POS) system.Must enjoy working with the public, meeting new people, and partnering with volunteers.Must have excellent customer service skills and the ability to assist and communicate well with a diverse group of people in a positive, professional, and courteous manner to foster strong customer relations.Able to exercise good judgment and maintain a calm demeanor in challenging situations.Must have an interest in the Honolulu Museum of Art and an enthusiastic willingness to assist visitors to the museum.Ability to work special events throughout the year as needed.Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.Ability to work within and support a diverse community of visitors, artists, and employees.Desired Qualifications:Experience with cashiering duties, including end-of-day reconciliation.Experience with Tessitura ticketing system and/or other ticketing and database software.Museum and/or arts non-profit experience.Interest in museums, arts, and culture.Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.Welcomes all visitors to the museum in a friendly and professional manner.Checks in and onboards/offboards visitors on private shuttles for tours to Shangri La when necessary.Processes admissions, memberships, Art School courses, tour, film, concern, and museum event and activation tickets into the museum point-of-sale system.Keeps aware of all museum activities in all locations, including Beretania Street, Art School, Robert Allerton Library, Shangri La, and Doris Duke Theater, effectively promoting all museum programs and offerings.Nimbly operating at different areas of the museum, including Phone Lines and Email Operations, Doris Duke Theatre, Robert Allerton Library, and Art School.Maintains accurate knowledge of museum membership levels and benefits, actively promoting membership value to visitors or lapsed members.Responds courteously to all inquiries. Remains calm and composed under all situations. Invites visitors to offer feedback about their experience and records customer service issues and insights.Works effectively with volunteers, greeting and directing them to their check-in points and supervisors for designated assignments.Attends enrichment training sessions as scheduled.Collects accurate survey data when necessary.Assists with museum events as needed.Other duties as assigned.Working Conditions and Atmosphere:The Visitor Engagement Associate works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information
Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
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Part-TimeFLSA Status:
Non-ExemptPay Range:
$15.45 per hourWork Hours:Saturday 8:30 a.m. – 3:30 p.m.Sunday 9:30 p.m. – 6:00 p.m.Job Summary:Under the general direction of the Lead Visitor Engagement Associate, the Visitor Engagement Associate (VEA) is the primary point of contact for museum members and visitors to the Honolulu Museum of Art (HoMA). VEAs strive to provide consistently excellent customer service and ensure a world-class visitor experience at all museum entry points, including the main campus, the Doris Duke Theatre, and the Art School. VEAs have an enthusiastic willingness to assist members and visitors with all inquiries related to museum programming, events, and offerings. Visitor Engagement Associates attend routine enrichment training with museum supervising staff in departments such as Development, Curatorial, Collections, Security, and the Theater.Minimum Qualifications:High School Diploma and one year travel industry or customer service-related experience with a point-of-sale (POS) system.Must enjoy working with the public, meeting new people, and partnering with volunteers.Must have excellent customer service skills and the ability to assist and communicate well with a diverse group of people in a positive, professional, and courteous manner to foster strong customer relations.Able to exercise good judgment and maintain a calm demeanor in challenging situations.Must have an interest in the Honolulu Museum of Art and an enthusiastic willingness to assist visitors to the museum.Ability to work special events throughout the year as needed.Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.Ability to work within and support a diverse community of visitors, artists, and employees.Desired Qualifications:Experience with cashiering duties, including end-of-day reconciliation.Experience with Tessitura ticketing system and/or other ticketing and database software.Museum and/or arts non-profit experience.Interest in museums, arts, and culture.Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.Welcomes all visitors to the museum in a friendly and professional manner.Checks in and onboards/offboards visitors on private shuttles for tours to Shangri La when necessary.Processes admissions, memberships, Art School courses, tour, film, concern, and museum event and activation tickets into the museum point-of-sale system.Keeps aware of all museum activities in all locations, including Beretania Street, Art School, Robert Allerton Library, Shangri La, and Doris Duke Theater, effectively promoting all museum programs and offerings.Nimbly operating at different areas of the museum, including Phone Lines and Email Operations, Doris Duke Theatre, Robert Allerton Library, and Art School.Maintains accurate knowledge of museum membership levels and benefits, actively promoting membership value to visitors or lapsed members.Responds courteously to all inquiries. Remains calm and composed under all situations. Invites visitors to offer feedback about their experience and records customer service issues and insights.Works effectively with volunteers, greeting and directing them to their check-in points and supervisors for designated assignments.Attends enrichment training sessions as scheduled.Collects accurate survey data when necessary.Assists with museum events as needed.Other duties as assigned.Working Conditions and Atmosphere:The Visitor Engagement Associate works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information
Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
#J-18808-Ljbffr