8x8
Account Manager, Enterprise (East, Must have CCaaS)
8x8, Wilmington, North Carolina, United States, 28412
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
As a
Senior Account Manager
embedded in our field sales team, you will work under the direction of the Sales Director. Your role is to be the primary contact point for 8x8 customers. As such, driving customer success is critical to growing your book of business.You will be tasked with managing key customers throughout the territory, working with heads of functions and C level leaders supporting them with their business initiatives, especially their Cloud Communications journey, and ensuring they have a great customer experience.
ResponsibilitiesEstablish and manage relationships with current customers by demonstrating in-depth knowledge of their business and challenges and therefore their specific business needs as well as an in-depth understanding of the 8x8 solutions and the respective business impactMaximize existing relationships to contact new business leads within the customer to maximize on cross sell and upsell opportunitiesPursue, negotiate, and close cross-sell opportunities maximizing the customers use of the product and our opportunity with the customerWork with internal teams, especially Professional Services, to ensure the customers are maximising the use of the solutions and servicesWork closely with direct and channel sales teams throughout the sales processes
Qualifications5+ years of solution-based selling required (UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS); SaaS highly preferredProven track record within Cloud Communications, Unified Communications, Contact Centre or SaaSThorough understanding of Subscription based salesDemonstrated experience managing complex sales cycles and negotiating agreements based on value-based selling while consistently meeting and exceeding quotaProven ability to handle revenue responsibility and meet monthly, quarterly, and annual financial goalsSkills in handling multiple commercial processes and identifying challenges to a positive outcomeExcellent time management skills and attention to detailsAccurate forecasterDeep understanding of business concepts for large national and international corporationsStrong ethic for fulfilling service requests and keen interest in forming relationships with executivesWillingness to conduct territory travel as requiredSkilled with creating and delivering presentations, online web demos and remote sales processesStrong interpersonal skills, including the ability to convey and relate ideas to othersTrack record of successful sales and account management experience, including holding commercial negotiations within a senior client base
The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
Salary Ranges:$173,250.00 - $288,750.00
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
As a
Senior Account Manager
embedded in our field sales team, you will work under the direction of the Sales Director. Your role is to be the primary contact point for 8x8 customers. As such, driving customer success is critical to growing your book of business.You will be tasked with managing key customers throughout the territory, working with heads of functions and C level leaders supporting them with their business initiatives, especially their Cloud Communications journey, and ensuring they have a great customer experience.
ResponsibilitiesEstablish and manage relationships with current customers by demonstrating in-depth knowledge of their business and challenges and therefore their specific business needs as well as an in-depth understanding of the 8x8 solutions and the respective business impactMaximize existing relationships to contact new business leads within the customer to maximize on cross sell and upsell opportunitiesPursue, negotiate, and close cross-sell opportunities maximizing the customers use of the product and our opportunity with the customerWork with internal teams, especially Professional Services, to ensure the customers are maximising the use of the solutions and servicesWork closely with direct and channel sales teams throughout the sales processes
Qualifications5+ years of solution-based selling required (UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS); SaaS highly preferredProven track record within Cloud Communications, Unified Communications, Contact Centre or SaaSThorough understanding of Subscription based salesDemonstrated experience managing complex sales cycles and negotiating agreements based on value-based selling while consistently meeting and exceeding quotaProven ability to handle revenue responsibility and meet monthly, quarterly, and annual financial goalsSkills in handling multiple commercial processes and identifying challenges to a positive outcomeExcellent time management skills and attention to detailsAccurate forecasterDeep understanding of business concepts for large national and international corporationsStrong ethic for fulfilling service requests and keen interest in forming relationships with executivesWillingness to conduct territory travel as requiredSkilled with creating and delivering presentations, online web demos and remote sales processesStrong interpersonal skills, including the ability to convey and relate ideas to othersTrack record of successful sales and account management experience, including holding commercial negotiations within a senior client base
The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
Salary Ranges:$173,250.00 - $288,750.00
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.