Camco Technologies
Service Operations Lead - Long Beach (US)
Camco Technologies, Long Beach, California, us, 90899
Camco Technologies is the leading technology company in innovative terminal automation solutions and services. Since 1999, our systems empower marine and railway terminal operators to increase their performance and safety while reducing operating costs. Already 200+ terminal operators worldwide successfully optimized their gate, rail, crane and yard processes using our highly accurate OCR technology, robust kiosk systems, and advanced software. Terminals of all types and sizes can employ our solutions to optimize their operations and improve their customer service level.Responsibilities
You ensure the correct execution of service contracts in a 24/7 international environment.You support the monthly service meetings with customers.You support the Service Desk engineers and technicians in the US (5FTE) and Australia (3FTE) regarding follow-up of incidents, follow-up of interventions, and general administration and reporting.You contribute to the optimisation of the Service Organisation.Using the reports and analyses, you assess the quality level of our services every month and monitor the KPIs.You work task-oriented: making lists, executing, and following up.You are flexible and available to follow up on support escalations outside normal business hours.You report to the Service Director based in Belgium and work closely with the other Service Operation Lead.Profile
Preferably you enjoyed higher education.You have min. 3 years of relevant management work experience in an operational environment.You have a general interest in ICT, technology, and engineering.You express yourself fluently in English; any other languages are seen as a plus.You have a natural helicopter view, a calculated and reasoned approach, and you set priorities automatically.You therefore have strong analytical skills.Besides the analytical skills, you have a hands-on mentality.You are a fluent communicator (at various levels) who works result-oriented.The following terms suit you: involved, enterprising, independent but also a team player, autonomous, solution-oriented, result-oriented, persevering, customer-oriented, communicative.Offer
A challenging job in an international high-tech and steadily growing company (200+ employees).You will be located in our office at Long Beach, California WTC.Permanent contract with a competitive salary package in function of experience.2 weeks paid vacations.Medical insurance company plan.401k plan.You will receive specific training and continue your learning continuously through your colleagues.Possibility to travel to Camco HQ to meet the teams & for training purposes.
#J-18808-Ljbffr
You ensure the correct execution of service contracts in a 24/7 international environment.You support the monthly service meetings with customers.You support the Service Desk engineers and technicians in the US (5FTE) and Australia (3FTE) regarding follow-up of incidents, follow-up of interventions, and general administration and reporting.You contribute to the optimisation of the Service Organisation.Using the reports and analyses, you assess the quality level of our services every month and monitor the KPIs.You work task-oriented: making lists, executing, and following up.You are flexible and available to follow up on support escalations outside normal business hours.You report to the Service Director based in Belgium and work closely with the other Service Operation Lead.Profile
Preferably you enjoyed higher education.You have min. 3 years of relevant management work experience in an operational environment.You have a general interest in ICT, technology, and engineering.You express yourself fluently in English; any other languages are seen as a plus.You have a natural helicopter view, a calculated and reasoned approach, and you set priorities automatically.You therefore have strong analytical skills.Besides the analytical skills, you have a hands-on mentality.You are a fluent communicator (at various levels) who works result-oriented.The following terms suit you: involved, enterprising, independent but also a team player, autonomous, solution-oriented, result-oriented, persevering, customer-oriented, communicative.Offer
A challenging job in an international high-tech and steadily growing company (200+ employees).You will be located in our office at Long Beach, California WTC.Permanent contract with a competitive salary package in function of experience.2 weeks paid vacations.Medical insurance company plan.401k plan.You will receive specific training and continue your learning continuously through your colleagues.Possibility to travel to Camco HQ to meet the teams & for training purposes.
#J-18808-Ljbffr