SuperCare Health
Customer Care Specialist
SuperCare Health, Monterey, California, United States, 93941
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
**PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous itemsMaintains open communication with patients/clients and referral sourcesResponds to patient/client questions and problemsServices walk in customers as neededPrepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requestedGathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.Verifies medical necessity with physicianVerifies eligibility and coverage with Insurance and carrier according to guidelines or contractVerifies payer (with matrix), obtains authorization, expiration dateVerifies patient demographics and prior equipment usage with patientInforms patient of financial responsibilities: copay, share of cost, deductible, etc.Enters data and each order (new or otherwise) in system accurately and in a timely mannerProcesses closet and on call orders as receivedEnters notes in appropriate areas of insurance, general, and authorizations in the computer systemProcess orders to shipping or dispatching for Technician or RT deliveriesRemains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit informationAttends all departmental meetings, company meetings, and in-servicesReports to work daily and is ready to work at the scheduled start timeWorks Saturday assignment as needed or scheduledPerforms any other duties that may be requested by supervisor or managementUnderstand and adheres to all of SuperCare Health company policiesTo remain knowledgeable to date on all products, guidelines and insurance coverage trendsMaintain a professional safe and clean work environment.Understand and adheres to all of SuperCare Health company policies.Perform all other duties as assigned and requiredMust meet minimum of monthly goalsSchedule- varying start timesFundamental Computer Skills
Education and or Work Experience Requirements:
Experience with Medical Supply CompanyKnowledge of diagnosis and Medical terminologyExcellent Customer Service skillsDetail orientedPrevious Management/Supervisor or Lead experienceProficiency in Microsoft Word, Outlook, and PowerPointExperience in healthcare, medical and/or HME industry (preferred)Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlinesStrong organizational skills and detail orientedBilingual Spanish Preferred
Location
Corporate location is in City of Industry.
Benefits:
MedicalDentalVisionFlexible Savings Account401KVoluntary Life InsuranceObserved Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
Paid TrainingPaid Time OffSick TimeGrowth OpportunitiesEmployee Referral Reward ProgramEmployee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website
https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn
https://www.linkedin.com/company/273667/admin/
Twitter
https://twitter.com/SuperCareHealth
Facebook
https://www.facebook.com/SuperCareHealth/
Instagram
https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter
LinkedIn
#J-18808-Ljbffr
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
**PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous itemsMaintains open communication with patients/clients and referral sourcesResponds to patient/client questions and problemsServices walk in customers as neededPrepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requestedGathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.Verifies medical necessity with physicianVerifies eligibility and coverage with Insurance and carrier according to guidelines or contractVerifies payer (with matrix), obtains authorization, expiration dateVerifies patient demographics and prior equipment usage with patientInforms patient of financial responsibilities: copay, share of cost, deductible, etc.Enters data and each order (new or otherwise) in system accurately and in a timely mannerProcesses closet and on call orders as receivedEnters notes in appropriate areas of insurance, general, and authorizations in the computer systemProcess orders to shipping or dispatching for Technician or RT deliveriesRemains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit informationAttends all departmental meetings, company meetings, and in-servicesReports to work daily and is ready to work at the scheduled start timeWorks Saturday assignment as needed or scheduledPerforms any other duties that may be requested by supervisor or managementUnderstand and adheres to all of SuperCare Health company policiesTo remain knowledgeable to date on all products, guidelines and insurance coverage trendsMaintain a professional safe and clean work environment.Understand and adheres to all of SuperCare Health company policies.Perform all other duties as assigned and requiredMust meet minimum of monthly goalsSchedule- varying start timesFundamental Computer Skills
Education and or Work Experience Requirements:
Experience with Medical Supply CompanyKnowledge of diagnosis and Medical terminologyExcellent Customer Service skillsDetail orientedPrevious Management/Supervisor or Lead experienceProficiency in Microsoft Word, Outlook, and PowerPointExperience in healthcare, medical and/or HME industry (preferred)Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlinesStrong organizational skills and detail orientedBilingual Spanish Preferred
Location
Corporate location is in City of Industry.
Benefits:
MedicalDentalVisionFlexible Savings Account401KVoluntary Life InsuranceObserved Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
Paid TrainingPaid Time OffSick TimeGrowth OpportunitiesEmployee Referral Reward ProgramEmployee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website
https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
https://www.linkedin.com/company/273667/admin/
https://twitter.com/SuperCareHealth
https://www.facebook.com/SuperCareHealth/
https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter
#J-18808-Ljbffr