TransPak, Inc.
Account Coordinator I
TransPak, Inc., Hayward, California, us, 94557
DIV 155 - 2820 W. Winton Ave, Hayward CA 94545, United States of America
Req #1274Wednesday, July 24, 2024Who We AreOriginally founded in Silicon Valley in 1952, we’ve been a private, family-owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.Your RoleBenefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay.Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team, you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently, and communicate often with team members within the organization.What You’ll Be DoingEssential FunctionsProvide top-notch Customer Service to internal and external customers.Provide timely feedback to the company regarding service failures or customer concerns.Process customer orders/changes/returns according to established department policies and procedures.Communicate with internal teams to ensure proper scheduling of orders.Work closely with the invoicing team on discrepancies.Partner with internal/external teams to meet and exceed customer expectations.Order SupportEnter new orders, release blanket orders, and manage reschedules.Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, ship via, tax, qty, price, etc.).Create work orders and communicate with internal teams appropriately.Maintain customer part number sheets and pricing spreadsheets.Create, print, and validate shippers.Send purchase order request (POR) to procure special material related to processing Sales Orders.Calculate and process customer labor timecards.Email/Phone CommunicationRespond to customer service group email in a timely and courteous manner.Provide customers with order confirmation and updates.Problem-solve customer issues/internal issues.Answer all incoming calls in a courteous and professional manner and follow through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension.Additional ResponsibilitiesAssist with quotes and advise customers of updated pricing.Maintain price levels/margin requirements set forth by the company.Weekly open order report (OOR) and reschedule reports for assigned customer(s).Responsible for initiating and following through on first article documentation (FAIR).Participate in customer meetings.Assist with other projects related to assigned customer(s).What We’d Like to See from YouHighly Desired2-3 years’ experience as a Customer Service Representative.Proficient in MS Office Suite and SageX3 ERP.Ability to manage time and priorities independently in a fast-paced environment.High level of motivation and strong work ethic.
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Req #1274Wednesday, July 24, 2024Who We AreOriginally founded in Silicon Valley in 1952, we’ve been a private, family-owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.Your RoleBenefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay.Using your in-depth knowledge of TransPak company products and programs that you’ll gain over time through a supportive manager and team, you’ll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you’ll prioritize well, work independently, and communicate often with team members within the organization.What You’ll Be DoingEssential FunctionsProvide top-notch Customer Service to internal and external customers.Provide timely feedback to the company regarding service failures or customer concerns.Process customer orders/changes/returns according to established department policies and procedures.Communicate with internal teams to ensure proper scheduling of orders.Work closely with the invoicing team on discrepancies.Partner with internal/external teams to meet and exceed customer expectations.Order SupportEnter new orders, release blanket orders, and manage reschedules.Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, ship via, tax, qty, price, etc.).Create work orders and communicate with internal teams appropriately.Maintain customer part number sheets and pricing spreadsheets.Create, print, and validate shippers.Send purchase order request (POR) to procure special material related to processing Sales Orders.Calculate and process customer labor timecards.Email/Phone CommunicationRespond to customer service group email in a timely and courteous manner.Provide customers with order confirmation and updates.Problem-solve customer issues/internal issues.Answer all incoming calls in a courteous and professional manner and follow through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension.Additional ResponsibilitiesAssist with quotes and advise customers of updated pricing.Maintain price levels/margin requirements set forth by the company.Weekly open order report (OOR) and reschedule reports for assigned customer(s).Responsible for initiating and following through on first article documentation (FAIR).Participate in customer meetings.Assist with other projects related to assigned customer(s).What We’d Like to See from YouHighly Desired2-3 years’ experience as a Customer Service Representative.Proficient in MS Office Suite and SageX3 ERP.Ability to manage time and priorities independently in a fast-paced environment.High level of motivation and strong work ethic.
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