Jewish Family Service of San Diego
Program Manager, Patient Advocacy
Jewish Family Service of San Diego, San Diego, California, United States, 92189
Position Title : Program Manager
Organization : Jewish Family Service of San Diego
Department : Patient Advocacy Program
Position Type : Full-Time (37.5+ hours/week), Exempt
Work Setting : Fully Onsite
Reports To : Program Director
Pay Range : $66,560 to $67,000/year
Total Compensation :
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview:
JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.
Responsibilities:
Provide day-to-day leadership and coordination of the Patient Advocacy Program
Oversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etc.)
Coordinate appropriate coverage when a teammate is out to ensure all program requirements are met
Plan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirements
Coordinate facility site reviews with the county and assign advocates to participate
Prepare for and participate in annual county program audit
Conduct grievance investigations as needed
Represent clients at due process hearings when necessary
Present inservice trainings for clients, staff members, and the behavioral health community
Hire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passion
Schedule individual supervisions with each teammate
Ensure timely completion of requirements for new hires
Maintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timely
Review each teammate’s grievance resolution letters, provide feedback and guidance on next steps
Coordinate with county contacts when grievance resolution letters require a corrective action plan
Review grievance files in anticipation of county audit
Maintain timeclock data system to ensure teammates are clocking in and out accurately and timely
Conduct annual performance reviews for all teammates
Complete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challenges
Maintain and regularly submit SUD and MH grievance logs
Build and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etc.
Review goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid-quarter
Leverage individual staff strengths to continually improve program needs and objectives
Develop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic models
Interact with subcontractors and closely monitor their work on a monthly basis
Coordinate delivery and return of records from subcontractor
Attend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilities
Skills/Experience/Abilities That Are a Must-Have:
Must have good writing skills and excellent communications skills
Experience in behavioral health preferred
Must have experience providing presentations and trainings
Must be able to pass a background check
Bilingual is a plus
Must have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the county
Physical Requirements:
Sit or stand for long periods of time
Type on a keyboard and read a computer screen
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego:Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org.
Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
Organization : Jewish Family Service of San Diego
Department : Patient Advocacy Program
Position Type : Full-Time (37.5+ hours/week), Exempt
Work Setting : Fully Onsite
Reports To : Program Director
Pay Range : $66,560 to $67,000/year
Total Compensation :
In addition to standard pay, compensation for this position includes:
Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
Paid vacation time and sick leave
15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
2 Wellness Days to be taken any time during the year to support employees’ mental wellness
Position Overview:
JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.
Responsibilities:
Provide day-to-day leadership and coordination of the Patient Advocacy Program
Oversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etc.)
Coordinate appropriate coverage when a teammate is out to ensure all program requirements are met
Plan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirements
Coordinate facility site reviews with the county and assign advocates to participate
Prepare for and participate in annual county program audit
Conduct grievance investigations as needed
Represent clients at due process hearings when necessary
Present inservice trainings for clients, staff members, and the behavioral health community
Hire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passion
Schedule individual supervisions with each teammate
Ensure timely completion of requirements for new hires
Maintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timely
Review each teammate’s grievance resolution letters, provide feedback and guidance on next steps
Coordinate with county contacts when grievance resolution letters require a corrective action plan
Review grievance files in anticipation of county audit
Maintain timeclock data system to ensure teammates are clocking in and out accurately and timely
Conduct annual performance reviews for all teammates
Complete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challenges
Maintain and regularly submit SUD and MH grievance logs
Build and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etc.
Review goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid-quarter
Leverage individual staff strengths to continually improve program needs and objectives
Develop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic models
Interact with subcontractors and closely monitor their work on a monthly basis
Coordinate delivery and return of records from subcontractor
Attend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilities
Skills/Experience/Abilities That Are a Must-Have:
Must have good writing skills and excellent communications skills
Experience in behavioral health preferred
Must have experience providing presentations and trainings
Must be able to pass a background check
Bilingual is a plus
Must have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the county
Physical Requirements:
Sit or stand for long periods of time
Type on a keyboard and read a computer screen
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego:Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org.
Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr