Talascend, LLC
eCommerce Product Manager
Talascend, LLC, Mountain View, California, us, 94039
Talascend
is currently seeking an
eCommerce Product Manager
for a W-2 contract position located in Mountain View, California.
WORK SCHEDULE:Monday-Thursday (onsite)Friday (remote)
RESPONSIBILITIES:Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met.This person will drive customer connection and drive sales conversion activities using customer service chat bots/agents.Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team.Author user stories, acceptance criteria and execute a portion of the testing on projects.Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute.Ensure product quality expectations are defined and known across the team.Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics. Solicit and embrace critical feedback.Will work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team.Monitor and measure launched products and feed learnings back into product development process.Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders.
REQUIREMENTS:Bachelor's degree in a related field required.5-7 years’ experience in relevant field required.eCommerce website product management, especially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout.Insights into visitor behavior and trends, chat bot interactions, shopping app experience.Experience in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed).Familiarity with tools like Confluence, Jira, and A/B testing techniques will be required for this role.Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.Ability to work independently and manage one's time.Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing effective product delivery.Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods.Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.Stellar design instincts and product taste.A high bar across the board - from your own contributions to the people you work with to the products you work on.A never-ending desire to learn and grow.PREFERRED QUALIFICATIONS:Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred.MBA or other related advanced degree preferred.We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.Drug Screen may be required.We will consider qualified applicants with a criminal history pursuant to Federal and State law, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative, and the San Francisco Fair Chance Ordinance. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Talascend is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Applicants with criminal histories are encouraged to apply. To find out more visit
California Fair Chance Act .Pay range is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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is currently seeking an
eCommerce Product Manager
for a W-2 contract position located in Mountain View, California.
WORK SCHEDULE:Monday-Thursday (onsite)Friday (remote)
RESPONSIBILITIES:Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met.This person will drive customer connection and drive sales conversion activities using customer service chat bots/agents.Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team.Author user stories, acceptance criteria and execute a portion of the testing on projects.Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute.Ensure product quality expectations are defined and known across the team.Be data centric to make informed product direction, whether in the form of competitive intel, A/B Testing, customer behavior, customer contact ticket analysis or other business metrics. Solicit and embrace critical feedback.Will work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team.Monitor and measure launched products and feed learnings back into product development process.Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders.
REQUIREMENTS:Bachelor's degree in a related field required.5-7 years’ experience in relevant field required.eCommerce website product management, especially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout.Insights into visitor behavior and trends, chat bot interactions, shopping app experience.Experience in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev/QA), UX designers, business stakeholders and external partners (third party services consumed).Familiarity with tools like Confluence, Jira, and A/B testing techniques will be required for this role.Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.Ability to work independently and manage one's time.Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing effective product delivery.Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods.Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.Stellar design instincts and product taste.A high bar across the board - from your own contributions to the people you work with to the products you work on.A never-ending desire to learn and grow.PREFERRED QUALIFICATIONS:Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred.MBA or other related advanced degree preferred.We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.Drug Screen may be required.We will consider qualified applicants with a criminal history pursuant to Federal and State law, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative, and the San Francisco Fair Chance Ordinance. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Talascend is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Applicants with criminal histories are encouraged to apply. To find out more visit
California Fair Chance Act .Pay range is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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