Syntricate Technologies
Genesys developer
Syntricate Technologies, Tampa, Florida, us, 33646
Position- Genesys developerDuration-ContractLocation- Tampa, FL
JD
Design and developing Genesys Web messaging/Chat Bot solutionDesign and implement Genesys Digital Bot solutionDesign and implement Genesys SMS SolutionDesign and implement conversation flow for Chat bot and SMS channelDesign and build custom integration to query and retrieve data from Enterprise system i.e Service NowDesign and implement Workforce management.Design and implement Genesys-Service CTI integrationDesign and implement Genesys Self Service Portal? Design and implement Knowledge ManagementDesign and implement Genesys Agent Assist and Intelligent support queue routingBuild custom dashboard based on business requirementTroubleshoot and resolve technical issues related to Genesys solutions.Provide technical support and guidance to ensure optimal performance and reliability.Collaborate with cross-functional teams to develop customized solutions..Responsibilities:
Overall 5+ years of experience and proven experience with Genesys contact center technology.Strong understanding of telecommunications principles and contact center operations.Proficiency in configuring and troubleshooting Genesys software components.Excellent communication and teamwork skills.? Ability to work independently and prioritize tasks effectively.Digital : Chatbots / Conversational Agents, CTI Genesys4-6 Years experience
Regards,Pallavi VermaSr. Technical Recruiter | Syntricate Technologies Inc.Direct
: 781-552-4333 |Email
: pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn nd visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .
JD
Design and developing Genesys Web messaging/Chat Bot solutionDesign and implement Genesys Digital Bot solutionDesign and implement Genesys SMS SolutionDesign and implement conversation flow for Chat bot and SMS channelDesign and build custom integration to query and retrieve data from Enterprise system i.e Service NowDesign and implement Workforce management.Design and implement Genesys-Service CTI integrationDesign and implement Genesys Self Service Portal? Design and implement Knowledge ManagementDesign and implement Genesys Agent Assist and Intelligent support queue routingBuild custom dashboard based on business requirementTroubleshoot and resolve technical issues related to Genesys solutions.Provide technical support and guidance to ensure optimal performance and reliability.Collaborate with cross-functional teams to develop customized solutions..Responsibilities:
Overall 5+ years of experience and proven experience with Genesys contact center technology.Strong understanding of telecommunications principles and contact center operations.Proficiency in configuring and troubleshooting Genesys software components.Excellent communication and teamwork skills.? Ability to work independently and prioritize tasks effectively.Digital : Chatbots / Conversational Agents, CTI Genesys4-6 Years experience
Regards,Pallavi VermaSr. Technical Recruiter | Syntricate Technologies Inc.Direct
: 781-552-4333 |Email
: pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn nd visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .