Front Desk Agent

The Chicago Marriott O’Hare is looking for a full-time Front Office Agent to join our awesome team! Previous Marriott Hotels Front Office experience preferred.Overview:The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.Responsibilities:Organize, confirm, and process guest check-ins/ check-outs and adapt for any changesSecure payment, verifying and adjusting billing as neededProvide guests with room and hotel information, directions, amenities and local interestsRun daily reports, reviewing to see what needs to be communicated to the next shift’s staffComplete cashier and closing reports, counting the individuals’ bank at the end of each shift securelyAccept and record wake-up calls, delivering to the right departmentCommunicate any emergency, lost item or theft to proper security staff and/or managementKeep contingency lists in case of emergency and communicate any necessary messagesEmpathetically listen to guest inquiries and provide appropriate responsesSet up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)Block rooms in the computer and follow-through on designated requirementsPre-register designated guests and prepare key packetsCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)Maintain confidentiality of all guests and hotel informationEmploy attention to detail in order to ensure security guidelines are met for guest room accessDocument all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionPositive attitude, while being a team player with a “sleeves-rolled-up” type mentality.Excellent communication and interpersonal skills.Perform other duties as requested by management.Qualifications:

At least 1 year experience in a hotel front office – Marriott Hotels experience preferredLight work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsMust be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented mannerMust be effective at listening to, understanding, and clarifying concerns raised by guests.Availability:

Must be available to work days, evenings, weekends, and holidays.We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.#J-18808-Ljbffr