JFS
Program Manager, Patient Advocacy
JFS, San Diego, California, United States, 92189
Organization : Jewish Family Service of San DiegoPosition Type : Full-Time (37.5+ hours/week), ExemptWork Setting:
Fully OnsiteReports To:
Program DirectorPay Range:
$66,560 to $67,000/yearTotal Compensation :In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesEmployer-covered life insuranceTime Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Paid vacation time and sick leave15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays2 Wellness Days to be taken any time during the year to support employees’ mental wellnessPosition Overview:JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.Responsibilities
:Provide day-to-day leadership and coordination of the Patient Advocacy ProgramOversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etcCoordinate appropriate coverage when a teammate is out to ensure all program requirements are metPlan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirementsCoordinate facility site reviews with the county and assign advocates to participatePrepare for and participate in annual county program auditConduct grievance investigations as neededRepresent clients at due process hearings when necessaryPresent inservice trainings for clients, staff members, and the behavioral health communityHire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passionSchedule individual supervisions with each teammateEnsure timely completion of requirements for new hiresMaintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timelyReview each teammate’s grievance resolution letters, provide feedback and guidance on next stepsCoordinate with county contacts when grievance resolution letters require a corrective action planReview grievance files in anticipation of county auditMaintain timeclock data system to ensure teammates are clocking in and out accurately and timelyConduct annual performance reviews for all teammatesComplete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challengesMaintain and regularly submit SUD and MH grievance logsBuild and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etcReview goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid quarterLeverage individual staff strengths to continually improve program needs and objectivesDevelop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic modelsInteract with subcontractors and closely monitor their work on a monthly basisCoordinate delivery and return of records from subcontractorAttend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilitiesSkills/Experience/Abilities That Are a Must-Have:Must have good writing skills and excellent communications skillsExperience in behavioral health preferredMust have experience providing presentations and trainingsMust be able to pass a background checkBilingual is a plusMust have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the countyPhysical Requirements:Sit or stand for long periods of timeType on a keyboard and read a computer screenIncomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together . To learn more about JFS, please visit jfssd.org.*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Fully OnsiteReports To:
Program DirectorPay Range:
$66,560 to $67,000/yearTotal Compensation :In addition to standard pay, compensation for this position includes:Comprehensive, low-cost healthcare coverage for employeesEmployer-covered life insuranceTime Away from Work:Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:Paid vacation time and sick leave15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays2 Wellness Days to be taken any time during the year to support employees’ mental wellnessPosition Overview:JFS is looking for a compassionate, mission-driven individual to join the Patient Advocacy team as the Program Manager. In this role, you have the opportunity to use your leadership skills and advocacy experience to make a meaningful difference in your community and help change lives across San Diego. The Program Manager plays an integral role on the team and supports the entire agency by adhering to the Jewish values. This position reports directly to the Program Director and works closely with the Patient Advocate Leads and the rest of the Patient Advocacy team.Responsibilities
:Provide day-to-day leadership and coordination of the Patient Advocacy ProgramOversight of primary program calendar (daily schedule for entire team covering assigned court hearings, trainings, meetings presentations, facility site visits, etcCoordinate appropriate coverage when a teammate is out to ensure all program requirements are metPlan, implement, administer and manage patient advocacy services in accordance with agency and funder policies and requirementsCoordinate facility site reviews with the county and assign advocates to participatePrepare for and participate in annual county program auditConduct grievance investigations as neededRepresent clients at due process hearings when necessaryPresent inservice trainings for clients, staff members, and the behavioral health communityHire, supervise, and retain qualified staff and continually develop a team focused on collaboration, productivity, efficiency, and passionSchedule individual supervisions with each teammateEnsure timely completion of requirements for new hiresMaintain an awareness of each teammate’s workload, and schedule/encourage the teammate to schedule adequate time in the office to ensure all projects are completed timelyReview each teammate’s grievance resolution letters, provide feedback and guidance on next stepsCoordinate with county contacts when grievance resolution letters require a corrective action planReview grievance files in anticipation of county auditMaintain timeclock data system to ensure teammates are clocking in and out accurately and timelyConduct annual performance reviews for all teammatesComplete quarterly and annual status reports and provide official communication to County Behavioral Health Services regarding programmatic accomplishments and challengesMaintain and regularly submit SUD and MH grievance logsBuild and maintain relationships and collaborate effectively with a wide range of community partners, including professionals, facility administrators, law enforcement, fellow advocates across the state, as well as advocacy groups such as NAMI, CCHEA, etcReview goals and objectives of program on a quarterly basis and revise programming according to evaluation findings mid quarterLeverage individual staff strengths to continually improve program needs and objectivesDevelop an annual training plan and ensure appropriate staff training and credentials are met to ensure fidelity to programmatic modelsInteract with subcontractors and closely monitor their work on a monthly basisCoordinate delivery and return of records from subcontractorAttend and participate in community meetings, committees, and events relevant to the provision of behavioral health services in private and publicly funded treatment and residential facilitiesSkills/Experience/Abilities That Are a Must-Have:Must have good writing skills and excellent communications skillsExperience in behavioral health preferredMust have experience providing presentations and trainingsMust be able to pass a background checkBilingual is a plusMust have a valid California Drivers’ License, reliable transportation, insurance and be able to travel throughout the countyPhysical Requirements:Sit or stand for long periods of timeType on a keyboard and read a computer screenIncomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together . To learn more about JFS, please visit jfssd.org.*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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