Navan
Manager, Enterprise Account Management
Navan, Palo Alto, California, United States, 94306
As the Manager, Enterprise Customer Success, you will be driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth and retention. Key skills include customer health analysis on a micro and macro level to pinpoint specific customers who need extra focus and attention. Understanding both quantitative and qualitative factors is essential. Our focus is not only on our admins and Executive sponsors; end user experience is at the core of our values so driving your team to maximize satisfaction and follow up with NPS respondents is a key part of your day to day.
This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Navan is a hybrid working model with an expectation of 3x a week based out of our Palo Alto, San Francisco, Austin or New York City offices.
What You'll Do:
Lead, scale, and manage a team of Enterprise Account ManagersMeet or exceed revenue goalsDesign and launch critical programs to improve customer experience and operational efficiencyProvide business analytic strength to help drive initiatives critical to ongoing growthFoster an environment of collaboration and ongoing learning within the team and across customer lifecyclePartner with the sales team to optimize a seamless customer launch programExecutive analysis of customer health to drive satisfaction, adoption, retention, and reduce churnMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsLiaison with Product and Engineering on identification/tracking of customer requirements in-regionImprove upon our existing approaches to customer engagement and account managementTravel is required 25 - 50% of time for onsite implementation, training and annual reviewsWhat We're Looking For:
5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology companyPrior experience leading and/or building an Account management (or equivalent) functionProven track record of conducting quantitative analysis to derive insights and implement growth strategiesPeople management and development; demonstrated leadership through accountability, continuous training and coachingBe able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solveAttention to detail is a mustPassion for travel and focusing on the customer experienceExperience working with C-level client executives is a mustHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$144,000-$220,000 USD
This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Navan is a hybrid working model with an expectation of 3x a week based out of our Palo Alto, San Francisco, Austin or New York City offices.
What You'll Do:
Lead, scale, and manage a team of Enterprise Account ManagersMeet or exceed revenue goalsDesign and launch critical programs to improve customer experience and operational efficiencyProvide business analytic strength to help drive initiatives critical to ongoing growthFoster an environment of collaboration and ongoing learning within the team and across customer lifecyclePartner with the sales team to optimize a seamless customer launch programExecutive analysis of customer health to drive satisfaction, adoption, retention, and reduce churnMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsLiaison with Product and Engineering on identification/tracking of customer requirements in-regionImprove upon our existing approaches to customer engagement and account managementTravel is required 25 - 50% of time for onsite implementation, training and annual reviewsWhat We're Looking For:
5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology companyPrior experience leading and/or building an Account management (or equivalent) functionProven track record of conducting quantitative analysis to derive insights and implement growth strategiesPeople management and development; demonstrated leadership through accountability, continuous training and coachingBe able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solveAttention to detail is a mustPassion for travel and focusing on the customer experienceExperience working with C-level client executives is a mustHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$144,000-$220,000 USD