Service Account Manager

U.S. Engineering has been an industry leader since 1893. How? Constant innovation and a willingness to evolve. The construction industry changes rapidly, and we cultivate a dynamic workplace where even our newest team members can influence change and make an impact. We know that our most valuable asset is our people. Join us!

Service Account Manager

The Service Account Manager oversees all aspects of the service business for new and existing customers. It is the responsibility of the Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify, and sell additional service repair work, and manage projects for specific accounts. While working closely with field technicians and other service team members to provide value to U.S. Engineering customers.

Principal Duties and Accountabilities:

• Identifying and Qualifying Service Opportunities.
• Appropriately tracking and booking opportunities in CRM software
• Site Survey and Proposal generation for Planned Maintenance Agreements, Quoted Repairs and Projects (utilizing subject matter experts for estimating as needed).
• Continuous customer engagement of assigned accounts.
• Operational responsibility to include Estimating and Project Management.
• Overall responsible for procurement, management, and customer satisfaction for specified customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Responsible for developing the appropriate repair approach, estimating repairs / services, and presenting proposals to specified service agreement customers.
• Responsible for identifying, selling, managing, and executing HVAC and Plumbing projects for specified customers.
• Monitor control and completion of projects through administrative direction of on-site service HVAC technicians, service plumbers, and additional supplemental workers to ensure quality projects are built safely, on schedule, and within budget.
• Assists in the coordination of safety programs and oversees job site safety reviews when applicable.
• Identifies opportunities for future service work / projects. Responsible for networking internally and externally to pursue such opportunities, in collaboration with other team members.
• Fosters effective relationships with project team, as well as clients, vendors, subcontractors, etc.
• Oversees the review and processing of submittals.
• Manages subcontractor proposal requests, scope reviews and the issuing of subcontracts.
• Responsible for reinforcing the company's core values in how the work is performed.
• Responsible for monthly Project forecasting.
• Technical and Estimating support as needed for Sales in assigned region.
• Service Account Managers support the invoice approval process for assigned accounts and "House" accounts as identified.

Education:

• Bachelor's or associate Degree not required, but a plus.

Experience:

• In-depth knowledge of HVAC and/or PLUMBING systems as well as servicing of those systems.
• Equivalent combination of field and relevant leadership experience will be considered.
• Minimum of 5 years of relevant experience is required. This could include any of the below, or a combination of:
• Project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
• Field experience servicing and/or installing HVAC and/or PLUMBING systems.

Knowledge, skills, and abilities:

• Knowledge of mechanical service and construction industry practices, processes, and standards - including systems design, installation, and servicing.
• Must possess technical knowledge of HVAC systems, as well as a basic knowledge of plumbing systems.
• Ability to maximize performance of project team through innovative and effective management techniques.
• Superior communication and interpersonal skills, such as diplomacy, persuasion, etc... are essential to develop and foster effective professional relationships.
• Time management and organizational skills.
• Basic level of financial acumen necessary to manage project budget / performance.
• Knowledge of the following computer programs: Microsoft Suite.
• Strong problem-solving, negotiation, and conflict-management skills.

Physical and/or travel demands:

• Routine daily driving to customer account sites required.
• Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting. Position includes sitting and standing, use of telephone, keyboard, and computer monitor.

Benefits and Compensation:

• The range for this position has been established at $75,760 to $107,011 per year and is U.S. Engineering's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package including health, dental, and vision plans, and retirement.

This position will be posted until March 1, 2024. To apply, please visit https://www.usengineering.com/careers/job-postings/.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.