Leidos Holding
Senior Requirements Officer
Leidos Holding, Chantilly, VA
Description
Senior Requirements Officer
Join us at Leidos, where your most important work is ahead! You will enjoy great benefits such as paid time off (PTO), flexible schedules, discounted stock purchase plans, career growth, unlimited education and training support, parental paid leave and more! You will have the opportunity to work under the best leadership in the industry at all levels; where supporting their employees and what they do... is what matters.
Leidos is looking for a Sr. Telephony Requirements Officer to be a part of a dynamic team supporting mission critical communications services. The Requirements Officer will facilitate user requests for telephony accounts from stakeholders across the organization and world-wide. The Requirements Officer will serve as the primary interface to the customers, collecting the requirement details. Daily responsibilities include collecting requirements, creating, modifying and closing telephony accounts and recording account details in customer-specific databases and systems. You will be responsible for maintaining accurate data entry and documentation. The Telephony Requirements Officer must possess sound operational knowledge and be experienced with domestic and overseas operational environments. You will work in team environment and must be capable of operating independently with minimal supervision. The Requirements Officer is expected to effectively interact with customer personnel at all levels within the customer organization.
Typical Duties and Responsibilities:
Required Qualifications:
Pay Range: Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Senior Requirements Officer
Join us at Leidos, where your most important work is ahead! You will enjoy great benefits such as paid time off (PTO), flexible schedules, discounted stock purchase plans, career growth, unlimited education and training support, parental paid leave and more! You will have the opportunity to work under the best leadership in the industry at all levels; where supporting their employees and what they do... is what matters.
Leidos is looking for a Sr. Telephony Requirements Officer to be a part of a dynamic team supporting mission critical communications services. The Requirements Officer will facilitate user requests for telephony accounts from stakeholders across the organization and world-wide. The Requirements Officer will serve as the primary interface to the customers, collecting the requirement details. Daily responsibilities include collecting requirements, creating, modifying and closing telephony accounts and recording account details in customer-specific databases and systems. You will be responsible for maintaining accurate data entry and documentation. The Telephony Requirements Officer must possess sound operational knowledge and be experienced with domestic and overseas operational environments. You will work in team environment and must be capable of operating independently with minimal supervision. The Requirements Officer is expected to effectively interact with customer personnel at all levels within the customer organization.
Typical Duties and Responsibilities:
- Interface with users via customer requirements database and capture users' operational requirements.
- Create and maintain standard operational procedures (SOPs) for telephony related services.
- Maintain customer databases, validate accuracy of database entries, resolve data entry errors and generate appropriate metrics.
- Independently perform data entry and searches against customer proprietary tools and applications.
- Anticipate potential problems, identify risks, and plan for contingencies.
- Independently work multiple issues simultaneously while meeting specific time-sensitive deadlines.
- Read, respond and create customer communications without errors in a timely manner.
- Verify phone line service requests are complete, accurate, and satisfy customer requirements.
- Coordinate and communicate with internal resources, external teams and stakeholders.
Required Qualifications:
- Active TS/SCI with Polygraph
- Bachelor's degree in Engineering, Telecommunications, or related technical discipline. Additional experience in lieu of degree.
- 8+ years of experience in the telecommunications industry with an understanding of telecommunication phone circuits and internet capabilities.
- Ability to manage multiple projects in a fast-paced, deadline-oriented work environment.
- Experience in customer's operational environment.
- Experience with data entry using front-end user interface applications and databases (i.e. Oracle).
- Must have experience developing and maintaining SOPs.
- Motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Excellent attention to detail and ability to accurately follow policies and specific procedures.
- Must possess exceptional customer service and communication skills (both verbally and in writing). Must be able to communicate effectively with customers, team members at all levels and senior management.
- Experience writing and coordinating official correspondence using customer messaging systems.
- Working knowledge writing Boolean search queries against customer messaging systems.
- Must have experience with office systems like Outlook, MS Office, Skype, Lotus Notes, and Remedy.
Pay Range: Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.