Neighborhood Housing Services Baltimore
Homeownership Advisor VISTA
Neighborhood Housing Services Baltimore, Baltimore, Maryland, United States, 21276
Work Schedule:
Monday – Friday, 8:30am – 4:30pm. Work schedule may include early mornings, evenings and weekends as neededFLSA:
Full-Time/Non-ExemptPOSITION SUMMARYThe Homeownership Advisor is responsible for providing counseling, comprehensive education workshops and presentations to clients and prospective homeowners. The Homeownership Advisor will conduct one-on-one sessions, advise prospective buyers on the best options for pursuing homeownership, and develop customized action plans. The Homeownership Advisor is also responsible for compiling data, maintaining information, and providing reports related to the client’s path to homeownership.PRIMARY RESPONSIBILITIESProvide individual pre-purchase counseling sessions to individuals interested in pursuing homeownership. Provide financial management and home maintenance education for existing homeownersFacilitate homebuyer and post-purchase education sessions and workshops. Conduct one-on-one customized sessions based on potential buyer needsConduct research and outreach to develop prospective home buyers to match properties in target areasDevelop and maintain positive on-going relationships with pro-city real estate agentsPrepare materials for workshops, manage registration process, and conduct a minimum of seven (7) homebuyer workshops each year. Prepare curriculum and lesson plans based on established guidelinesProvide education and resources to households seeking assistance with refinance, home improvement or debt consolidation loansPresent information and respond to questions from managers, clients, lenders, home seekers, residents, and general publicComplete NeighborWorks continuing education classes and counseling courses.Positively represent NHS of Baltimore at various housing events and activities (i.e. Live Baltimore, Live Near Your Work, Cash Campaign, local college events, etc.)Perform thorough follow up on all cases. Maintain and update electronic and paper files for each client. Ensure compliance with HUD standards for maintaining individual counseling files and recordsProvide tax sale prevention counseling, assist clients with water bill relief and other programs and resources as neededDetermine customer affordability and incentive eligibility for various programsProvide follow up services for each customer in the caseloadAttend relevant training sessions and update staff with information, as applicableImplement and adhere to all NHS counseling procedures. Provide data for preparation of monthly, semi-monthly, and annual reportsServe as an advocate for default and/or foreclosure clients to servicers or mortgage lenders as neededWork closely with volunteers and abide by the conflict of interest and confidentiality policies of programAttend all group and program staff meetings and trainingsPerform additional tasks and duties as assignedKNOWLEDGE, SKILLS AND ABILITIES REQUIREDMinimum of three (3) years of counseling, affordable housing, loan processing, or related work experiencePrevious case management experience required. Prior lending experience is a plusThorough knowledge and understanding of first-time buyer programs and closing cost assistance programsFamiliarity with all Healthy Neighborhoods blocks in the targeted communities and associated incentive programsBasic knowledge of commonly used concepts, practices and procedures in the mortgage and housing industryStrong understanding of high-risk mortgage products associated with foreclosures. Ability to analyze loan documents in order to identify predatory or abusive lendingExcellent interpersonal and relationship building skills. Ability to connect quickly and build rapport with othersExcellent planning, follow through, and organizational skillsEffective listening and problem solving skills. Demonstrated ability to gather critical information and develop solutions to resolve identified or anticipated problemsAbility to empathize and assist homeowners in danger of defaulting on mortgages. Provide tools and resources to resolve issues and create homeowner independenceExceptional verbal and written communication skills. Strong public speaking skillsProfessional presentation and demeanorAbility to travel within the area to attend meetings, workshops, and eventsFlexibility to work outside of a standard forty (40) hour work week schedule, which may include evenings, nights, and weekendsAbility to learn new systems, procedures, and concepts quicklyExperience using client or counseling tracking systemsAbility to work effectively with minimal supervisionBasic math skillsBilingual skills are a plusEDUCATION REQUIREDHigh school diploma or GED equivalent. College degree or additional education is a plusHUD Certified Housing Counselor, or ability to obtain certification within first three (3) months of employment is requiredTECHNICAL SKILLS REQUIREDHigh level of proficiency in Microsoft Office SuiteExperience using counseling tracking software, Home Counselor Online (HCO) is a plusPHYSICAL REQUIREMENTS AND WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, office phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for long periods of time, stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to
occasionally lift office products and supplies up to 25 pounds.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Monday – Friday, 8:30am – 4:30pm. Work schedule may include early mornings, evenings and weekends as neededFLSA:
Full-Time/Non-ExemptPOSITION SUMMARYThe Homeownership Advisor is responsible for providing counseling, comprehensive education workshops and presentations to clients and prospective homeowners. The Homeownership Advisor will conduct one-on-one sessions, advise prospective buyers on the best options for pursuing homeownership, and develop customized action plans. The Homeownership Advisor is also responsible for compiling data, maintaining information, and providing reports related to the client’s path to homeownership.PRIMARY RESPONSIBILITIESProvide individual pre-purchase counseling sessions to individuals interested in pursuing homeownership. Provide financial management and home maintenance education for existing homeownersFacilitate homebuyer and post-purchase education sessions and workshops. Conduct one-on-one customized sessions based on potential buyer needsConduct research and outreach to develop prospective home buyers to match properties in target areasDevelop and maintain positive on-going relationships with pro-city real estate agentsPrepare materials for workshops, manage registration process, and conduct a minimum of seven (7) homebuyer workshops each year. Prepare curriculum and lesson plans based on established guidelinesProvide education and resources to households seeking assistance with refinance, home improvement or debt consolidation loansPresent information and respond to questions from managers, clients, lenders, home seekers, residents, and general publicComplete NeighborWorks continuing education classes and counseling courses.Positively represent NHS of Baltimore at various housing events and activities (i.e. Live Baltimore, Live Near Your Work, Cash Campaign, local college events, etc.)Perform thorough follow up on all cases. Maintain and update electronic and paper files for each client. Ensure compliance with HUD standards for maintaining individual counseling files and recordsProvide tax sale prevention counseling, assist clients with water bill relief and other programs and resources as neededDetermine customer affordability and incentive eligibility for various programsProvide follow up services for each customer in the caseloadAttend relevant training sessions and update staff with information, as applicableImplement and adhere to all NHS counseling procedures. Provide data for preparation of monthly, semi-monthly, and annual reportsServe as an advocate for default and/or foreclosure clients to servicers or mortgage lenders as neededWork closely with volunteers and abide by the conflict of interest and confidentiality policies of programAttend all group and program staff meetings and trainingsPerform additional tasks and duties as assignedKNOWLEDGE, SKILLS AND ABILITIES REQUIREDMinimum of three (3) years of counseling, affordable housing, loan processing, or related work experiencePrevious case management experience required. Prior lending experience is a plusThorough knowledge and understanding of first-time buyer programs and closing cost assistance programsFamiliarity with all Healthy Neighborhoods blocks in the targeted communities and associated incentive programsBasic knowledge of commonly used concepts, practices and procedures in the mortgage and housing industryStrong understanding of high-risk mortgage products associated with foreclosures. Ability to analyze loan documents in order to identify predatory or abusive lendingExcellent interpersonal and relationship building skills. Ability to connect quickly and build rapport with othersExcellent planning, follow through, and organizational skillsEffective listening and problem solving skills. Demonstrated ability to gather critical information and develop solutions to resolve identified or anticipated problemsAbility to empathize and assist homeowners in danger of defaulting on mortgages. Provide tools and resources to resolve issues and create homeowner independenceExceptional verbal and written communication skills. Strong public speaking skillsProfessional presentation and demeanorAbility to travel within the area to attend meetings, workshops, and eventsFlexibility to work outside of a standard forty (40) hour work week schedule, which may include evenings, nights, and weekendsAbility to learn new systems, procedures, and concepts quicklyExperience using client or counseling tracking systemsAbility to work effectively with minimal supervisionBasic math skillsBilingual skills are a plusEDUCATION REQUIREDHigh school diploma or GED equivalent. College degree or additional education is a plusHUD Certified Housing Counselor, or ability to obtain certification within first three (3) months of employment is requiredTECHNICAL SKILLS REQUIREDHigh level of proficiency in Microsoft Office SuiteExperience using counseling tracking software, Home Counselor Online (HCO) is a plusPHYSICAL REQUIREMENTS AND WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, office phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for long periods of time, stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to
occasionally lift office products and supplies up to 25 pounds.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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