City of San Jose
Enterprise Business Automation and Development Services Manager (Enterprise Tech
City of San Jose, San Jose, California, United States, 95199
The City of San José is a place where we use civic technology to help our community thrive.
As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.
Information Technology’s (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the
Information Technology Department website
to learn more about us.NOTE – The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024.The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations.In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible for identifying and implementing emerging technologies that provide strategic advantages.Key duties include but are not limited to:Strategic Planning and Implementation:
Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation.Team Leadership and Management:
Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers.System and Network Management:
Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization’s needs.Budgeting and Resource Allocation:
Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms.Cybersecurity and Risk Management:
Enforce IT security policies and protocols to protect the organization’s data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments.Vendor and Stakeholder Management:
Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.Innovation and Continuous Improvement:
Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.Compliance and Governance:
Ensure that the organization’s technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required.Disaster Recovery and Business Continuity:
Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages.Performance Monitoring and Reporting:
Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management.Accessible Software:
Ensure developed software is accessible to all users, including those with disabilities.Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.Salary Information:
The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.Salary Range (including the 5% NPWI): $163,275.84 – $199,814.16The ETM classification is represented by the
City Association of Management Personnel (CAMP)
bargaining unit.Education and Experience:
Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and seven (7) years of experience managing, maintaining and implementing significant enterprise technology programs, enterprise computer system infrastructure and design, network operations, security design, application development and configurations and system/service administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.Required Licensing:Possession of a valid State of California driver’s license.Competencies:The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:Job Expertise:
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.Leadership:
Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.Management:
Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.Customer Service:
Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor.Vision/Strategic Thinking:
Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.Communication Skills:
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.Selection Process:The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at
Tramt.Nguyen@sanjoseca.gov .
#J-18808-Ljbffr
As the 13th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $6 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.
Information Technology’s (IT) mission: Enrich the quality of life in San José through innovation, collaboration, and engagement. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the
Information Technology Department website
to learn more about us.NOTE – The first review of applications will be on Monday, August 12, 2024. Please submit your application by 11:59 p.m. (PST) on Friday, August 9, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of August 26, 2024.The City of San José is recruiting for an Enterprise Business Automation and Development Services Manager in the Information Technology Department. As a technical manager, this position will oversee technology at an enterprise level and ensure that technology initiatives across all departments are aligned with the overall business strategies, improving efficiency and coherence in technology implementation. This position will manage the scalability of IT infrastructure to support business growth and integration across various departments, avoiding siloed implementations.In addition, the Enterprise Business Automation and Development Services Manager would enforce consistent security protocols and compliance measures, reducing risks to the city. The ideal candidate must demonstrate the ability to optimize the allocation of technology resources to avoid redundancy and maximize the rate of investment for better resource management, cost savings, and more strategic investments in technology. This position is also responsible for identifying and implementing emerging technologies that provide strategic advantages.Key duties include but are not limited to:Strategic Planning and Implementation:
Develop and implement the technology strategy in alignment with the organization's business objectives; Oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; Plan and manage technology projects, from conception through execution and evaluation.Team Leadership and Management:
Lead and manage multiple teams, including Business Automation and Development Services Development/Enhancement teams, including hiring, training, and evaluating staff; Foster a collaborative and innovative work environment; Provide guidance and support to team members, helping them develop their skills and advance their careers.System and Network Management:
Ensure the reliability, security, and performance of the Business Automation and Development Services systems, including networks, servers, and software applications; Oversee the maintenance and upgrade of existing systems and the implementation of new systems; Ensure systems are scalable and can grow with the organization’s needs.Budgeting and Resource Allocation:
Manage the Business Automation and Development Services budgets, ensuring cost-effective use of resources; Allocate resources for projects and initiatives, balancing immediate needs with long-term goals; Negotiate contracts with vendors and service providers to secure the best terms.Cybersecurity and Risk Management:
Enforce IT security policies and protocols to protect the organization’s data and systems; Monitor for potential security threats and respond to incidents; Conduct regular security audits and risk assessments.Vendor and Stakeholder Management:
Manage relationships with external vendors and service providers; Ensure that third-party services meet organizational standards and deliver value; Communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.Innovation and Continuous Improvement:
Stay current with emerging technologies and industry trends; Identify opportunities for innovation and process improvement; Lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.Compliance and Governance:
Ensure that the organization’s technology operations comply with relevant regulations and standards; Implement and maintain governance frameworks for IT management; Prepare and submit reports to senior management and regulatory bodies as required.Disaster Recovery and Business Continuity:
Develop and maintain disaster recovery plans and business continuity strategies; Ensure that backup systems and procedures are in place and tested regularly; Coordinate response efforts during IT emergencies and system outages.Performance Monitoring and Reporting:
Monitor the performance of IT systems and services, ensuring they meet organizational requirements; Develop and track key performance indicators (KPIs) for IT operations; Report on IT performance, issues, and achievements to senior management.Accessible Software:
Ensure developed software is accessible to all users, including those with disabilities.Please note that the Enterprise Business Automation and Development Services Manager (Enterprise Technology Manager) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.Salary Information:
The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.Salary Range (including the 5% NPWI): $163,275.84 – $199,814.16The ETM classification is represented by the
City Association of Management Personnel (CAMP)
bargaining unit.Education and Experience:
Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and seven (7) years of experience managing, maintaining and implementing significant enterprise technology programs, enterprise computer system infrastructure and design, network operations, security design, application development and configurations and system/service administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.Required Licensing:Possession of a valid State of California driver’s license.Competencies:The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:Job Expertise:
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.Leadership:
Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.Management:
Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.Customer Service:
Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor.Vision/Strategic Thinking:
Supports, promotes, and ensures alignment with the organization’s vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.Communication Skills:
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.Selection Process:The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at
Tramt.Nguyen@sanjoseca.gov .
#J-18808-Ljbffr