Courtyard by Marriott Lincoln
Front Desk Supervisor
Courtyard by Marriott Lincoln, Lincoln, Nebraska, United States, 68511
Job Title: Front Desk Supervisor
The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.Benefits:
401(k) matchingEmployee discountsPaid time offGUEST SERVICE
Maintains guest service as the driving philosophy of the hotelPersonally demonstrates a commitment to guest service responding promptly to guests’ needsIs committed to making every guest satisfiedDevelops added-value customer service programsEmpowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistanceMeets or exceeds hotel guest satisfaction measures. (GSS Scores)Ensures hotel standards and services contribute to the delivery of consistent guest serviceEnsures all shift checklist are completedEnsures all call backs are being performedFront Office Supervisor should remain highly visible and readily available for guest at all timesEnsures proper procedures are followed concerning guest safety security boxesSettles all credit card, guest, and accounts receivable credit disputesFRONT DESK MANAGEMENT
Acts as manager on duty for hotel and manages front desk operationsEnsures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systemsEnsures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivablesProduces accurate financial reports on timeAlways demonstrates self-confidence, energy and enthusiasmResponsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concernsEnsures front desk supplies are fully stockedEnsures all front desk shifts and night audit shifts are filledSAFETY AND SECURITY MANAGEMENT
Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)Understands, follows, and assists with policies and procedures for the hotel’s key control systemGENERAL DUTIES EXPECTATIONS
Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.Manages time effectively to accomplish all desired tasks, duties, and action plansIs punctual for all shifts and meetingsJob can entail working nights, weekends and overnight shifts and Husker Game Day weekendsHelps to maintain an organized work environmentAssists in keeping all areas of the hotel cleanFor questions, please call Jesse Genrich. (402)904-4800.
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The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.Benefits:
401(k) matchingEmployee discountsPaid time offGUEST SERVICE
Maintains guest service as the driving philosophy of the hotelPersonally demonstrates a commitment to guest service responding promptly to guests’ needsIs committed to making every guest satisfiedDevelops added-value customer service programsEmpowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistanceMeets or exceeds hotel guest satisfaction measures. (GSS Scores)Ensures hotel standards and services contribute to the delivery of consistent guest serviceEnsures all shift checklist are completedEnsures all call backs are being performedFront Office Supervisor should remain highly visible and readily available for guest at all timesEnsures proper procedures are followed concerning guest safety security boxesSettles all credit card, guest, and accounts receivable credit disputesFRONT DESK MANAGEMENT
Acts as manager on duty for hotel and manages front desk operationsEnsures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systemsEnsures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivablesProduces accurate financial reports on timeAlways demonstrates self-confidence, energy and enthusiasmResponsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concernsEnsures front desk supplies are fully stockedEnsures all front desk shifts and night audit shifts are filledSAFETY AND SECURITY MANAGEMENT
Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.)Understands, follows, and assists with policies and procedures for the hotel’s key control systemGENERAL DUTIES EXPECTATIONS
Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients.Manages time effectively to accomplish all desired tasks, duties, and action plansIs punctual for all shifts and meetingsJob can entail working nights, weekends and overnight shifts and Husker Game Day weekendsHelps to maintain an organized work environmentAssists in keeping all areas of the hotel cleanFor questions, please call Jesse Genrich. (402)904-4800.
#J-18808-Ljbffr