VISITOR EXPERIENCE AMBASSADOR

Boston Children’s Museum seeks an energetic, fun, and flexible individual who values the importance of creating lasting memories for children and families through hands-on, interactive, and engaging experiences.The ideal candidate is comfortable interacting and initiating conversations with children and their caregivers, is approachable with a positive attitude, and has the ability to adapt to changes based on Museum needs. The candidate should be able to work in a fast-paced environment as well as in quieter, more focused interactions, take pride in their work and have high standards for visitor experience, be resourceful and able to anticipate needs or potential problems, and use creative out-of-the-box thinking to problem-solve as a team player.The Visitor Experience Ambassador (VEA), reporting to the Visitor Experience Manager, is responsible for maintaining a positive, welcoming, and inclusive environment for all children and their caregivers to explore the power of play while engaging in hands-on experiences. The VEA interacts with our diverse families to ensure a safe learning environment, create joyful experiences, and spark curiosity, imagination, and creativity.The VEA is an important member of our Visitor Experience team and plays a key role in staffing museum exhibits and maintaining exhibit cleanliness, safety, and accessibility, while supporting educational programs and events. The VEA also supports admissions, membership, and development campaign sales, but most importantly, promotes the lifelong love of learning and fun.Responsibilities

Play a key role in the visitors’ experience by providing exceptional customer service and promoting a welcoming and inclusive environment.Demonstrate the power of play by engaging with children and families in hands-on experimenting, learning, and using creative thinking to initiate fun and positive visitor interactions.Build trust and relationships with our diverse visitors through open and interactive communication.Provide visitors with information regarding Museum exhibits, programs, and resources.Facilitate fun and educational activities.Support programs and special events, for example: Halloweek, Star Wars Weekend, Japanese New Year, Boston Youth Dance Festival, and CreatedBy Festival.Prepare the Museum for daily opening and closing procedures, including sanitizing of exhibit loose parts.Facilitate a smooth, efficient, and welcoming entry to the Museum.Process online ticketing and Museum’s reservations.Accurately complete cash, credit card, passes, and discount transactions.Capture demographic information and visitor data.Promote membership sales and renewals, support development fundraising campaigns.Manage Information Desk; answer phone, assist with visitor inquiries, make building announcements.Participate in regularly scheduled staff meetings, trainings, group discussions, and activities.Adhere to Museum policies and procedures, promote the Museum’s Mission and the Museum’s Equity, Diversity, and Inclusion initiatives.Other duties as required.Qualifications

High school diploma or equivalent experience.Previous experience with young children and families.Previous work experience in retail, sales, or customer service.Ability to work with a diverse group of staff and visitors.Ability to communicate with a diverse audience.Experience working in a fast-paced, high-volume environment.Availability during weekends, holidays, and school vacation weeks are required.Fluency in a second language is a plus.(Benefits eligibility is based on regular weekly hours per week)Health InsuranceVision Insurance13 Paid HolidaysUp to 12 Sick daysMass Earn Sick TimeUp to 10 Vacation days403(b) Retirement PlanFlexible Spending AccountsQualified Transportation AccountsLife InsuranceShort-Term & Long-Term DisabilityAmerican Alliance Museum AccessNew England Museum Association AccessFree Admission to 100+ MuseumsContacts

Hiring organizationEmployment Type: Full-time, Part-timeJob Location: 308 Congress St., Boston, 02210Position: VISITOR EXPERIENCE AMBASSADORName *E-mail *Phone *Letter AddCV & Documents AddPhoneThank you for submitting your application. We will contact you shortly!

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