Navistar, Inc.
Lead IT Service Management Product Owner
Navistar, Inc., Lisle, Illinois, United States, 60532
Position Overview
Navistar is looking for a
ServiceNow Product Owner
to support our Digital Transformation Journey. In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.As the commercial vehicle industry undertakes its most significant transformation in a century, Navistar stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, Navistar is on a mission to redefine transportation. Embracing a bold digital transformation, Navistar is ushering in a new era of complete and sustainable transport solutions.Join Navistar now and be a part of the journey towards a brighter, more connected tomorrow.
Responsibilities
Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.Foster continuous service delivery optimization and improvement.Build enduring relationships to foster collaboration and knowledge exchange.Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.Developing and driving the implementation of business processes automation across the IT organization.Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.Mentoring service and process managers on ITSM concepts.
Minimum Requirements
Bachelor’s degree and at least 8 years of software engineer experience, including at least 1 year of lead experience.OR Master’s degree and at least 6 years of software engineer experience, including at least 1 year of lead experience.OR At least 10 years of software engineer experience, including at least 1 year of lead experience.
Additional Requirements
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).
Desired Skills
Demonstrated experience in ITSM.Extensive experience with ServiceNow and SolarWinds.Experience with ServiceNow CMDB and the CSDM framework.In-depth knowledge of IT Service Management (ITIL) frameworks.Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.Demonstrated ability to influence and consult (on pros, cons, and risks).Provide thought leadership in solving business processes and technical problems.Ability to analyze data findings to draw conclusions and develop actionable recommendations.Excellent communication skills.Ability to explain complex practices, processes, or procedures in clear and simple terms.Demonstrated experience in leading process improvement and organization change initiatives.Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.Excellent presentation, time management, and collaborating skills.Plans and carries out responsibilities with minimal direction.Ability to collaborate effectively with individuals from diverse cultural backgrounds.
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at
www.Navistar.com .
Accelerating the Impact of Sustainable Mobility
Visit us at
www.Navistar.com
to discover more about our organization.
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email
HRC@Navistar.com
to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
#ridewithnavistar
#J-18808-Ljbffr
Navistar is looking for a
ServiceNow Product Owner
to support our Digital Transformation Journey. In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.As the commercial vehicle industry undertakes its most significant transformation in a century, Navistar stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, Navistar is on a mission to redefine transportation. Embracing a bold digital transformation, Navistar is ushering in a new era of complete and sustainable transport solutions.Join Navistar now and be a part of the journey towards a brighter, more connected tomorrow.
Responsibilities
Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.Foster continuous service delivery optimization and improvement.Build enduring relationships to foster collaboration and knowledge exchange.Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.Developing and driving the implementation of business processes automation across the IT organization.Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.Mentoring service and process managers on ITSM concepts.
Minimum Requirements
Bachelor’s degree and at least 8 years of software engineer experience, including at least 1 year of lead experience.OR Master’s degree and at least 6 years of software engineer experience, including at least 1 year of lead experience.OR At least 10 years of software engineer experience, including at least 1 year of lead experience.
Additional Requirements
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).
Desired Skills
Demonstrated experience in ITSM.Extensive experience with ServiceNow and SolarWinds.Experience with ServiceNow CMDB and the CSDM framework.In-depth knowledge of IT Service Management (ITIL) frameworks.Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.Demonstrated ability to influence and consult (on pros, cons, and risks).Provide thought leadership in solving business processes and technical problems.Ability to analyze data findings to draw conclusions and develop actionable recommendations.Excellent communication skills.Ability to explain complex practices, processes, or procedures in clear and simple terms.Demonstrated experience in leading process improvement and organization change initiatives.Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.Excellent presentation, time management, and collaborating skills.Plans and carries out responsibilities with minimal direction.Ability to collaborate effectively with individuals from diverse cultural backgrounds.
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at
www.Navistar.com .
Accelerating the Impact of Sustainable Mobility
Visit us at
www.Navistar.com
to discover more about our organization.
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email
HRC@Navistar.com
to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
#ridewithnavistar
#J-18808-Ljbffr