Account Manager

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs, and constantly seeks to find creative solutions.ResponsibilitiesDevelop and deliver proposals and quotes to customers as their primary day-to-day interface.Highly responsive to client requests and inquiries as well as internal requests from Sales and Operations.Continuous entering feasibility and pricing information in our CRM system to keep sales forecasting information up to date.Coordinate with Operations, Sales, and Research to transition proposals to field projects. Be the primary contact between sales and research during the project while it is in progress and escalate issues as necessary to Sales.Support Sales in all aspects of their account strategy, interactions, and sales efforts.Ensure projects are on track to finish on schedule and billed correctly.Coordinate with the Operations and Finance teams to ensure PLIs, contracts, and sales documentation are accurate.Additional Information About The RoleManages great customer relationships built on trust and a history of excellent results.Have an in-depth understanding of all Dynata’s products and services.Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace.Prepares for objections and demonstrates understanding of concerns. Is prepared to provide proof to address/minimize objections.Must have excellent multi-tasking and great communication skills.Takes a collaborative approach to working with internal teams to get work done.Is an innovator: Forward-thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth.Is a driver for continuous improvement: Eliminates the negative feedback associated with failures or client complaints and replaces it with a drive for continuous improvement for individuals and the team/group overall.Aggressively embraces personal ownership of company-wide goals and objectives.Experience1 – 3 years of work experience.Knowledge of market research and media advertising industry a plus.BenefitsFlexible work environment - hybrid (if near an office) or 100% remote.Work-life balance.Medical benefits, Retirement matching.Generous paid time off.Learning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programs.Dynata offers their new colleague the opportunity to work in an open and global culture, where they welcome feedback and ideas from their colleagues. You will be working in a challenging and inspiring environment with talented colleagues from all over the world.We have great opportunities for growth and professional development.And much more!Dynata is an equal employment and affirmative action employer

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender IdentityThe salary range for this position is $45K-$60K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.

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