Client Success Manager- Mid Market

Click the 'Apply' button to learn more about Hinge Health and the role. Then, you can choose to apply directly with Hinge Health or use AI to assist your application powered by Offered.Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries.Work From AnywhereFor this position the individual has the flexibility to work anywhere, within the US.About The RoleIn this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients.This candidate will be required to have prior experience in account management and healthcare benefits to be considered. They are excellent at building relationships at all levels, managing the demands of a full book-of-business consisting of large employer clients, and an expert of communicating effectively with internal and external stakeholders. We are looking for an individual who can effectively balance their client needs with internal resources to drive high customer retention and satisfaction year after year.What You'll AccomplishDriving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients.Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests.Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.What We're Looking ForRelationship-building: Able to build relationships at all levels as a trusted & respected thought-partner. 2+ years managing your own clients/book of business.Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices.Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle.Healthcare Experience: Have an understanding of employee benefits, digital health, and the startup work environment.BONUS POINTSExperience at a high-growth company and understand the associated challenges.Data integration proficiency, advanced Excel knowledge and skills.What You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.Planning for the future: Start saving for the future with our traditional or roth 401k retirement plan options which include a 2% company match.Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge.Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.$68,100 - $119,300 a yearConsider the range above plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.About Hinge HealthLinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need.Diversity And InclusionWe’re committed to building diverse teams that reflect the communities we serve. Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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