LinkSquares
Strategic Customer Success Manager
LinkSquares, Boston, Massachusetts, us, 02298
LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston.
LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.
Our
Customer Success
team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.
Responsibilities:A
Strategic Customer Success Manager (CSM)
will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. Strategic CSM's will engage customers via strategy calls and emails, build success plans, secure buy-in for growth and resolve inquiries by aligning our larger, complex customers with the appropriate internal and external resources. You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and focusing on driving business value from onboarding through renewal.
The Strategic CSM will be critical in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base. The Strategic CSM will have ownership over renewals of your accounts while proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers.
Additional Qualifications:5+ years of experience in a customer facing role preferably in B2B and/or SaaS environmentsAt least 2+ years working with strategic, complex accountsComfortable engaging with C-Level and Sr business leadersAble to receive customer feedback and set appropriate expectations for successDemonstrated mastery of organization skills.Ability to quickly understand questions and problem solvingExtremely strong oral and written communication skillsTight-knit collaboration, planning, influencing, prioritization, and time management skillsPMP certification a plus
About LinkSquaresFounded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
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LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.
Our
Customer Success
team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.
Responsibilities:A
Strategic Customer Success Manager (CSM)
will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. Strategic CSM's will engage customers via strategy calls and emails, build success plans, secure buy-in for growth and resolve inquiries by aligning our larger, complex customers with the appropriate internal and external resources. You will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and focusing on driving business value from onboarding through renewal.
The Strategic CSM will be critical in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base. The Strategic CSM will have ownership over renewals of your accounts while proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers.
Additional Qualifications:5+ years of experience in a customer facing role preferably in B2B and/or SaaS environmentsAt least 2+ years working with strategic, complex accountsComfortable engaging with C-Level and Sr business leadersAble to receive customer feedback and set appropriate expectations for successDemonstrated mastery of organization skills.Ability to quickly understand questions and problem solvingExtremely strong oral and written communication skillsTight-knit collaboration, planning, influencing, prioritization, and time management skillsPMP certification a plus
About LinkSquaresFounded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
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