Customer Success Manager

Why Work With Us?The hiring company is transforming the way electronics are designed and built. From startups to technology giants, their digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.Constant innovation has created a transformative technology, unique in its spaceMore than 30,000 companies and 100,000 electronics engineers worldwide use the hiring company's productsThey are growing, debt-free, and financially strong, with the resources to become a leader in the industryThe hiring company is part of a Business Unit within a larger organization. It is a data platform for electronic components and industrial products, living at the center of electronic design.About the RoleThe team is excited to welcome an additional Onboarding & Customer Success Manager . The selected individual will be the key link between small- and medium-tier customers, covering distribution partners, component manufacturers, and DaaP/API users. This role will respond to requests and complaints swiftly, coordinating communication around issues and providing an amazing experience for customers. Over time, this function will provide input to strengthen internal processes and conduct projects to drive higher revenue and help the business achieve its KPI’s.A Day in The Life of Our Customer Success Managers:The selected individual's mission is to provide an excellent experience to customers through rapid and effective issue resolution while working with the internal team to advocate for the voice of the customer.Expected Outcomes:Customers will be onboarded quickly and accuratelyCustomers will have a positive onboarding experienceCustomers will want to spend more with all hiring company OrganizationsAchieve revenue targetsWho You Are and What You'll Need for This Position:Experienced. 5-7 years minimum client services, customer support, and or sales support rolesEnthusiastic. You are self-motivated and exhibit passion, excitement, and a can-do attitudeProactive. Obsessed about getting ahead of the needs of customers and the sales organizationCustomer Focused. Recognize that good customer service is key to customer longevityResults Oriented. Focused on delivering a positive outcome as quickly and efficiently as possibleAttention to Detail. Achieve thoroughness and accuracy when accomplishing tasks by being passionate about all aspects of customer communicationQuick Study. Able to pick up on industry and internal terminology quicklyTeam Player. Foster a collaborative and inclusive environmentCommunicative. Someone who speaks and writes clearly and can articulate without being overly verboseResourceful. Able to do “more with less”BenefitsHealthcare coveragePrescription drug, vision, and dental plansHSA and FSA accountsLife and AD&D insurance; disability coverage where applicableRetirement 401(k) Plan Option with matchCalm App and Employee Assistance ProgramPaid holidays plus a “Choice Day” off per quarterPaid time-off on arising schedule upon key milestonesSick time for Dr. appointments or family health needsFamily medical, maternity, paternity, and military leaveFlexible working arrangements available based on role and locationHome internet allowanceFree lunch, snacks, and drinks every day in officeFree parkingThe salary range for this role is $65,000-$87,000What Matters to UsBig-thinking in pursuit of purposeDiversity of thoughtCourage of convictionTransparency of intentIngenuity of ANDAgility in actionAdaptability of approachGrit in pursuit of mission

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