Customer Success Manager

At Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at a company building in the post-sales space! You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations.What You'll Do

Help customers adopt new featuresHelp identify customers who are not using the product as expected and engage with themManage renewals with existing customersDogfood Pylon for our customer success processesBuild upsell processes for new products, seats expansion, etc.Manage migrations from legacy systems onto PylonHelp develop a scalable customer success processTinker with new processes, new features, and AIRequirements

Located in (or will relocate to) San Francisco and excited about working in-personComfortable regularly interacting with customers over chat and videoVery organized and hard workingAn interest in tinkering with the product and suggesting improvements0-6 years of experienceBenefits

Medical, Vision, Dental insurance401KUnlimited PTOFood in the officeFun team offsites and eventsCompensation Range: $70K - $120K

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