San Diego LGBT Community Center
Black Services Peer Support Advocate and Case Manager
San Diego LGBT Community Center, San Diego, California, United States, 92189
WELCOME TO YOUR CENTER!
Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.
POSITION SUMMARY
Under the supervision and support of the Black Services Manager, this position is designed to meet the individualized and critical needs of the Black LGBTQ+ community. This position has three primary functions: case management, outreach/event planning, and administrative/data duties. The position will use peer-to-peer advocacy to aid clients and community members in case management and accessing various referrals. This individual must have lived experience navigating various institutions and government agencies, including effectively navigating gaps and barriers faced by the Black LGBTQ+ community. They will serve as the initial contact with Black Services at The Center, daily answering inquiries via email, phone, and text. This position will work closely with the Black Services Program Manager to help better connect the Center to the Black LGBTQ community and the community to The Center for greater interaction and increased support opportunities. This includes actively engaging in outreach and tabling in the community on behalf of The Center and assisting in planning and execution of Black Services events.
PRIMARY ROLES & RESPONSIBILITIES
Client Support:
Conduct initial assessments with Black clients who need case management, assisting with any referrals, eligibility documentation, and elevating any complex cases for assistance from other staff.
Provide case management to Black clients by creating individualized care plans to successfully accomplish goals.
Provide referrals to Black clients for necessary resources (culturally proficient information, organizations, providers, and services) and offering client advocacy as clients navigate resource challenges with medical, insurance, mental health, housing, and more in collaboration with internal Center departments and external providers.
Co-Facilitate the Black Services Community Advisory Committee (BLCAC) with the Black Services Manager, as a method of feedback from Black clients and community members.
Address HIV testing needs; voter education; advocacy; health care education and benefits enrollment and access.
Outreach/Event Planning:
Serve as an ambassador of The Center and Black Services by actively engaging in outreach and tabling and having a visible presence at events hosted by external partners.
Assist the Black Services Manager in the planning and execution of Black Services events, creating community space for the many intersections of the Black Community.
Participate in staffing The Center's monthly food distribution (twice annually), San Diego Pride parade, Black Pride, and other weekend/after-hours events.
Administrative/Data:
Gather, maintain, and record accurate documentation of Black clients' goals and needs into internal data systems.
Assist the Black Services Manager in the completion of monthly narrative reports for The Center's Quality Assurance team and external funders.
Assist in providing group and workshop facilitation, which includes attending discussion and support groups to assure accurate, updated demographic information from clients.
Responsible for submitting monthly program success stories.
Create a monthly Black Services Program calendar, based on the Black Services Manager planning, and distribute it to clients via paper and electronic methods.
Complete credit card and check requests for the purchase of items needed for program operations.
Data entry into Clarity, the regional homeless management information system, as required.
Data entry into Apricot for all clients who receive services at The Center.
Complete accurate case notes, data collection, and other documentation for assigned clients in a timely manner.
Complete the Self-Sufficiency Matrix for each client who receives case management with Black Services.
Utilize 2-1-1 CIE as a case management tool.
Achieve all contract and/or grant objectives.
Required Qualifications:
Education and/or Experience:
Minimum of 1-year (professional and/or lived) experience serving highly vulnerable and special populations, especially those at high risk of HIV and other STI's, victims of crime, mental health vulnerabilities, and/or housing insecurity.
Technical Skills:
Must be comfortable working in PC/Windows-based environments.
Language Skills:
Fluency in English.
Other Skills:
Competence and familiarity in working with a variety of populations, including the LGBTQ+ community. Must have excellent interpersonal communication skills. Must have valid driver's license and reliable form of transportation.
Preferred Qualifications:
Education and/or Experience:
Minimum of 2 years of experience providing referrals and services to high-risk LGBTQ+ community members.
Other Skills:
Lived experience as a member of a historically under-served community is highly preferred.
COMPENSATION & BENEFITS:
Compensation:
The pay range for this position is
$22.50-$24.50
hourly and is commensurate with experience. This is a
Full-Time Regular Non-Exempt
position.
Benefits:
The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, and Generous Vacation and Holiday Benefits.
Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.
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Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.
POSITION SUMMARY
Under the supervision and support of the Black Services Manager, this position is designed to meet the individualized and critical needs of the Black LGBTQ+ community. This position has three primary functions: case management, outreach/event planning, and administrative/data duties. The position will use peer-to-peer advocacy to aid clients and community members in case management and accessing various referrals. This individual must have lived experience navigating various institutions and government agencies, including effectively navigating gaps and barriers faced by the Black LGBTQ+ community. They will serve as the initial contact with Black Services at The Center, daily answering inquiries via email, phone, and text. This position will work closely with the Black Services Program Manager to help better connect the Center to the Black LGBTQ community and the community to The Center for greater interaction and increased support opportunities. This includes actively engaging in outreach and tabling in the community on behalf of The Center and assisting in planning and execution of Black Services events.
PRIMARY ROLES & RESPONSIBILITIES
Client Support:
Conduct initial assessments with Black clients who need case management, assisting with any referrals, eligibility documentation, and elevating any complex cases for assistance from other staff.
Provide case management to Black clients by creating individualized care plans to successfully accomplish goals.
Provide referrals to Black clients for necessary resources (culturally proficient information, organizations, providers, and services) and offering client advocacy as clients navigate resource challenges with medical, insurance, mental health, housing, and more in collaboration with internal Center departments and external providers.
Co-Facilitate the Black Services Community Advisory Committee (BLCAC) with the Black Services Manager, as a method of feedback from Black clients and community members.
Address HIV testing needs; voter education; advocacy; health care education and benefits enrollment and access.
Outreach/Event Planning:
Serve as an ambassador of The Center and Black Services by actively engaging in outreach and tabling and having a visible presence at events hosted by external partners.
Assist the Black Services Manager in the planning and execution of Black Services events, creating community space for the many intersections of the Black Community.
Participate in staffing The Center's monthly food distribution (twice annually), San Diego Pride parade, Black Pride, and other weekend/after-hours events.
Administrative/Data:
Gather, maintain, and record accurate documentation of Black clients' goals and needs into internal data systems.
Assist the Black Services Manager in the completion of monthly narrative reports for The Center's Quality Assurance team and external funders.
Assist in providing group and workshop facilitation, which includes attending discussion and support groups to assure accurate, updated demographic information from clients.
Responsible for submitting monthly program success stories.
Create a monthly Black Services Program calendar, based on the Black Services Manager planning, and distribute it to clients via paper and electronic methods.
Complete credit card and check requests for the purchase of items needed for program operations.
Data entry into Clarity, the regional homeless management information system, as required.
Data entry into Apricot for all clients who receive services at The Center.
Complete accurate case notes, data collection, and other documentation for assigned clients in a timely manner.
Complete the Self-Sufficiency Matrix for each client who receives case management with Black Services.
Utilize 2-1-1 CIE as a case management tool.
Achieve all contract and/or grant objectives.
Required Qualifications:
Education and/or Experience:
Minimum of 1-year (professional and/or lived) experience serving highly vulnerable and special populations, especially those at high risk of HIV and other STI's, victims of crime, mental health vulnerabilities, and/or housing insecurity.
Technical Skills:
Must be comfortable working in PC/Windows-based environments.
Language Skills:
Fluency in English.
Other Skills:
Competence and familiarity in working with a variety of populations, including the LGBTQ+ community. Must have excellent interpersonal communication skills. Must have valid driver's license and reliable form of transportation.
Preferred Qualifications:
Education and/or Experience:
Minimum of 2 years of experience providing referrals and services to high-risk LGBTQ+ community members.
Other Skills:
Lived experience as a member of a historically under-served community is highly preferred.
COMPENSATION & BENEFITS:
Compensation:
The pay range for this position is
$22.50-$24.50
hourly and is commensurate with experience. This is a
Full-Time Regular Non-Exempt
position.
Benefits:
The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, and Generous Vacation and Holiday Benefits.
Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement.
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.
#J-18808-Ljbffr