Golden Nugget Hotels & Casinos
IT Support Tech
Golden Nugget Hotels & Casinos, Las Vegas, Nevada, us, 89105
Overview:
IT Support TechIt is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PCs, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
Responsibilities:Provide first-level support for all systems, software, and hardwareUse problem management software to track all user incidents, requests, and system downtimeResponsible for completion and documentation of all assigned daily tasks and activities per the daily work scheduleEnsure user problems and requests are completed within approved SLAsCollaborate with team members to create and maintain standard operating procedures and technical support documentationEnsure all workspaces and equipment is maintained per department policy and proceduresCollaborate with team members to complete project workCollaborate with infrastructure and operations group to ensure efficient operation of the companys desktop computing environmentMaintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripheralsMaintain knowledge of industry trends and technologies to help advance IT strategyPerforms any other duties as assignedQualifications:Strong personal computing skills recommended and basic knowledge of computer operationsDemonstrated intermediate-level technical skills in all platformsBasic knowledge of computer operations and users environmentsIntermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologiesIntermediate analytical and problem solving skillsMust have good customer service skills and excellent communications skillsMust be well organized and detail oriented and be able to perform many tasks at one timeMust be able to obtain a Nevada Gaming Registration.Available to work in a 24 hour, 7 day a week environmentCollege training equivalent to Associates degree in computer technology or equivalent technical trainingAt least one year in a technical support role preferredMinimum age requirement is 21What we offer you:
Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying .
IT Support TechIt is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and request, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PCs, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance.
Responsibilities:Provide first-level support for all systems, software, and hardwareUse problem management software to track all user incidents, requests, and system downtimeResponsible for completion and documentation of all assigned daily tasks and activities per the daily work scheduleEnsure user problems and requests are completed within approved SLAsCollaborate with team members to create and maintain standard operating procedures and technical support documentationEnsure all workspaces and equipment is maintained per department policy and proceduresCollaborate with team members to complete project workCollaborate with infrastructure and operations group to ensure efficient operation of the companys desktop computing environmentMaintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripheralsMaintain knowledge of industry trends and technologies to help advance IT strategyPerforms any other duties as assignedQualifications:Strong personal computing skills recommended and basic knowledge of computer operationsDemonstrated intermediate-level technical skills in all platformsBasic knowledge of computer operations and users environmentsIntermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologiesIntermediate analytical and problem solving skillsMust have good customer service skills and excellent communications skillsMust be well organized and detail oriented and be able to perform many tasks at one timeMust be able to obtain a Nevada Gaming Registration.Available to work in a 24 hour, 7 day a week environmentCollege training equivalent to Associates degree in computer technology or equivalent technical trainingAt least one year in a technical support role preferredMinimum age requirement is 21What we offer you:
Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying .