Front Desk Office Coordinator

DescriptionJob SummaryThe position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.Detailed ResponsibilitiesCheck patients in, print out medication list and provide necessary paperworkCollect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.Document all payments and non-payments on the schedule and give to manager at end of day.Verify demographics with patients and update as necessary.Enter all appropriate patient demographics into corresponding EHR/EMRHave all patients sign Opioid contract, and LOP patients sign LOP Lien.Scan paperwork into appropriate systems.Confirm appointmentsSend referral letters.Retrieve procedure cost estimate from S-FAX.Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.Maintain up-to-date HIPAA information in patient’s chart.At all times, keep reception, waiting area and workstation tidy and professional.Maintain patient confidentiality.Other duties as assignedTravel as neededRequirementsEducation and Experience/Technical SkillsHigh school diploma or equivalentA minimum of one-year experience in a customer service positionProficient in MS Word, Excel, PowerPoint and OutlookOther Position RequirementsOrganized and detail-orientedCustomer orientedPossesses excellent written and verbal communication skillsAbility to multitask in a fast-paced environment and meet deadlines

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