AIG
Casualty Complex Claims Director
AIG, Charleston, West Virginia, us, 25329
AIG Casualty Complex Claims Director - Charleston, West Virginia
At AIG, we are reimagining the way we help customers manage risk. Join us as a Claims Examiner III, Accident & Health to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Casualty ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.How you will create an impactThe Complex Director will handle and analyze general liability and auto claims on behalf of the West Virginia Board of Risk and Insurance Management. The position ensures ongoing adjudication of claims within the Company standards, industry best practices, and specific client service requirements.Additional responsibilities include:Analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans.Determine the need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.Assess liability and resolve claims within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.Process and pay invoices in a timely manner.Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.Refer cases as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.Attend arbitrations, mediations, settlement conferences, and trials.Successfully complete required State licensing examinations and continuing education requirements.What you’ll need to succeed7 plus years of General Liability claims experience.Experience with complex and high exposure General Liability Bodily Injury and Property damage claims.Excellent communication skills (verbal/written) and strong negotiation skills.Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.Experience attending and controlling cases at mediations/settlement conferences, pre-suit, post-suit, pretrial, and post-trial.Ready to take your career to the next level? We would love to hear from you.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:
CL - ClaimsEstimated Travel Percentage (%):
Up to 25%
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At AIG, we are reimagining the way we help customers manage risk. Join us as a Claims Examiner III, Accident & Health to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Casualty ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.How you will create an impactThe Complex Director will handle and analyze general liability and auto claims on behalf of the West Virginia Board of Risk and Insurance Management. The position ensures ongoing adjudication of claims within the Company standards, industry best practices, and specific client service requirements.Additional responsibilities include:Analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans.Determine the need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.Assess liability and resolve claims within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.Process and pay invoices in a timely manner.Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.Refer cases as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.Attend arbitrations, mediations, settlement conferences, and trials.Successfully complete required State licensing examinations and continuing education requirements.What you’ll need to succeed7 plus years of General Liability claims experience.Experience with complex and high exposure General Liability Bodily Injury and Property damage claims.Excellent communication skills (verbal/written) and strong negotiation skills.Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.Experience attending and controlling cases at mediations/settlement conferences, pre-suit, post-suit, pretrial, and post-trial.Ready to take your career to the next level? We would love to hear from you.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:
CL - ClaimsEstimated Travel Percentage (%):
Up to 25%
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