WayForth LLC
CLIENT GUIDE MANAGER
WayForth LLC, Richmond, Virginia, United States, 23214
Job Details
Job Location CVA Office - Richmond, VA
Position Type Part Time
Salary Range $20.00 - $20.00 Hourly
Description
Wow the Client, Wow the Community, and Wow Yourself!
Title: Client Guide Manager
Reports to: Operations Manager
Status: Hourly, Non-Exempt
General Summary of the Position:
In this role, the Client Guide Manager initiates andmaintains communication and the relationship with WayForth clients. They serve as the ProjectManager to ensure the highest level of customer satisfaction is met. Manages and coordinatesprojects and oversees organization, scheduling, and implementation from beginning to end.Oversees a team through the completion of each project. This position is primarily a field rolewhich requires standing, bending, lifting, packing and being on your feet for extended periods oftime in various climates. This role may occasionally require up to 1 hour of travel per day over ashort duration. You'll work hard, but the payoffs are endless! We love to CELEBRATE andREWARD our PEOPLE!
Essential Functions:
•Excellent Customer Service.
•Drive a cargo van.
•Project and Team Management.
•Team Player; Assists the team with packing when necessary.
•Manages client experience, timeline, and requests.
•Collaborates horizontally with Sales and Operations by preparing for projects, reviewingclient files, and addressing any issues or special needs in advance.
•Ensures that adequate supplies and materials are available to the team to complete the
project. This includes safety materials such as: masks, gloves, etc.
•Helps coordinate outside vendors such as donation partners, repair teams, and shippingpartners.
•Utilizes all tools necessary to ensure that all project activities are completed to the client'ssatisfaction.
•Completes administrative tasks in a timely manner. This includes tracking team hours,inventory, invoicing the client, entering progress notes, and collecting payment from client.
•Manages all potential assignments associated with full service move managementincluding estimates, floor planning, downsizing, packing and unpacking client content,clear-outs, organization, etc.
•Helps onboard and train new CGM's within WayForth as needed.
•Supports market storage process and inventory.
•Supports other market administrative and compliance needs.
•Your IT factor. Every WayForthian brings a special flare to the COMPANY that makes ussuccessful.
•Other duties as needed.
Preferred:
•Customer Service/Experience leadership role a plus.
•Experience in coordinating projects.
•Must have a valid Driver's License and reliable transportation to transport supplies andemployees to client/project locations when needed. Must be willing to drive long distanceswithin the area serviced by he market when scheduled.
•Must have a smart phone or computer to check schedule and work emails daily.
•Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects.
•Intermediate knowledge of Microsoft Office applications.
•Excellent verbal and written skills
•Bilingual skills a plus
Education:
•High school diploma or equivalent
Skills:
•The ability to professionally interact with communities, clients, and internal teams at all
levels in a fast-paced, high-pressure environment.
Get to Know WayForth
Founded in 2016, WayForth is a complete move solution serving the nation's largest hometransition management company serving the senior living industry, providing solutions throughevery phase of a move. From our initial consultation to our final walk through, we deliver top[1]notch, personalized support throughout every phase of the move. Clients appreciate ourcustomizable solutions that can solve any relocation need from space planning, downsizing, andpacking to unpacking and settling into a new home. How you move matters and no matter thedestination, WayForth serves as a guide making life's transitions easier to navigate.
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Job Location CVA Office - Richmond, VA
Position Type Part Time
Salary Range $20.00 - $20.00 Hourly
Description
Wow the Client, Wow the Community, and Wow Yourself!
Title: Client Guide Manager
Reports to: Operations Manager
Status: Hourly, Non-Exempt
General Summary of the Position:
In this role, the Client Guide Manager initiates andmaintains communication and the relationship with WayForth clients. They serve as the ProjectManager to ensure the highest level of customer satisfaction is met. Manages and coordinatesprojects and oversees organization, scheduling, and implementation from beginning to end.Oversees a team through the completion of each project. This position is primarily a field rolewhich requires standing, bending, lifting, packing and being on your feet for extended periods oftime in various climates. This role may occasionally require up to 1 hour of travel per day over ashort duration. You'll work hard, but the payoffs are endless! We love to CELEBRATE andREWARD our PEOPLE!
Essential Functions:
•Excellent Customer Service.
•Drive a cargo van.
•Project and Team Management.
•Team Player; Assists the team with packing when necessary.
•Manages client experience, timeline, and requests.
•Collaborates horizontally with Sales and Operations by preparing for projects, reviewingclient files, and addressing any issues or special needs in advance.
•Ensures that adequate supplies and materials are available to the team to complete the
project. This includes safety materials such as: masks, gloves, etc.
•Helps coordinate outside vendors such as donation partners, repair teams, and shippingpartners.
•Utilizes all tools necessary to ensure that all project activities are completed to the client'ssatisfaction.
•Completes administrative tasks in a timely manner. This includes tracking team hours,inventory, invoicing the client, entering progress notes, and collecting payment from client.
•Manages all potential assignments associated with full service move managementincluding estimates, floor planning, downsizing, packing and unpacking client content,clear-outs, organization, etc.
•Helps onboard and train new CGM's within WayForth as needed.
•Supports market storage process and inventory.
•Supports other market administrative and compliance needs.
•Your IT factor. Every WayForthian brings a special flare to the COMPANY that makes ussuccessful.
•Other duties as needed.
Preferred:
•Customer Service/Experience leadership role a plus.
•Experience in coordinating projects.
•Must have a valid Driver's License and reliable transportation to transport supplies andemployees to client/project locations when needed. Must be willing to drive long distanceswithin the area serviced by he market when scheduled.
•Must have a smart phone or computer to check schedule and work emails daily.
•Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects.
•Intermediate knowledge of Microsoft Office applications.
•Excellent verbal and written skills
•Bilingual skills a plus
Education:
•High school diploma or equivalent
Skills:
•The ability to professionally interact with communities, clients, and internal teams at all
levels in a fast-paced, high-pressure environment.
Get to Know WayForth
Founded in 2016, WayForth is a complete move solution serving the nation's largest hometransition management company serving the senior living industry, providing solutions throughevery phase of a move. From our initial consultation to our final walk through, we deliver top[1]notch, personalized support throughout every phase of the move. Clients appreciate ourcustomizable solutions that can solve any relocation need from space planning, downsizing, andpacking to unpacking and settling into a new home. How you move matters and no matter thedestination, WayForth serves as a guide making life's transitions easier to navigate.
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