State of North Carolina
TPAC Revenue Officer I
State of North Carolina, Wilmington, North Carolina, United States, 28412
Salary:
$42,464.00 - $74,313.00 Annually
Location :
Statewide, NC
Job Type:
Permanent Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
24-05864 60089019
Department:
Dept of Revenue
Division:
Taxpayer Assistance & Collections
Opening Date:
06/20/2024
Closing Date:
Continuous
Job Class Title:
Revenue Officer I
Position Number:
60089019
Salary Grade:
NC11
Description of Work
These positions have been established as hybrid teleworking with a minimum starting salary of
$48,000 .
If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.
The North Carolina Department of Revenue continuously recruits statewide for
Revenue Officer I
positions and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers - Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.
The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. These positions adhere to NC statutes and the Department's policies and procedures. These positions routinely communicate with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The positions play a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The positions require someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I include, but are not limited to, the following:Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
Adjust accounts based on research or documents provide by taxpayers
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions
Utilize legal remedies to collect liabilities or secure returns
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution
Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
Determine acceptable repayment terms through a variety of methods including installment payment agreementsThese professional positions have a hybrid work schedule, working remotely and travelling to the assigned service center two to six times a month (depending upon the service center and staffing). These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.
An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.Knowledge, Skills and Abilities / Competencies
Basic knowledge of principles of business administration related to reporting and/or calculating tax
Basic skills using Microsoft Word and Excel
Valid driver's license is required for this position in order to conduct taxpayer visitsMinimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
oshr.nc.gov/experience-guide
for details.
Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
Related fields considered are as follows: Business Administration, Economics, Psychology, Accounting, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Criminal Justice, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness Program
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
YesNo
02
Which service center location(s) is nearest to your home location? You may choose more than one or select No Preference. Whichever location(s) you pick you would be expected to work at approximately 2 to 6 times a month.
AshevilleCharlotteDurhamElizabeth CityFayettevilleGreensboroGreenvilleHickoryRaleighRocky MountWilmingtonNo Preference
03
Have you provided accurate start and end dates for all your previous work experience?
YesNo
04
Where did you learn about this opportunity?
OSHR WebsiteIndeedNC DOR WebsiteX, formerly known as TwitterFacebookFriend/ColleagueLinkedInCollege Recruitment EventOther
Required Question
$42,464.00 - $74,313.00 Annually
Location :
Statewide, NC
Job Type:
Permanent Full-Time
Remote Employment:
Flexible/Hybrid
Job Number:
24-05864 60089019
Department:
Dept of Revenue
Division:
Taxpayer Assistance & Collections
Opening Date:
06/20/2024
Closing Date:
Continuous
Job Class Title:
Revenue Officer I
Position Number:
60089019
Salary Grade:
NC11
Description of Work
These positions have been established as hybrid teleworking with a minimum starting salary of
$48,000 .
If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.
The North Carolina Department of Revenue continuously recruits statewide for
Revenue Officer I
positions and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers - Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.
The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. These positions adhere to NC statutes and the Department's policies and procedures. These positions routinely communicate with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The positions play a vital role in the Department's efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The positions require someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I include, but are not limited to, the following:Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws
Adjust accounts based on research or documents provide by taxpayers
Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions
Utilize legal remedies to collect liabilities or secure returns
Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution
Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
Determine acceptable repayment terms through a variety of methods including installment payment agreementsThese professional positions have a hybrid work schedule, working remotely and travelling to the assigned service center two to six times a month (depending upon the service center and staffing). These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.
An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.Knowledge, Skills and Abilities / Competencies
Basic knowledge of principles of business administration related to reporting and/or calculating tax
Basic skills using Microsoft Word and Excel
Valid driver's license is required for this position in order to conduct taxpayer visitsMinimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
oshr.nc.gov/experience-guide
for details.
Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
Related fields considered are as follows: Business Administration, Economics, Psychology, Accounting, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Criminal Justice, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness Program
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
YesNo
02
Which service center location(s) is nearest to your home location? You may choose more than one or select No Preference. Whichever location(s) you pick you would be expected to work at approximately 2 to 6 times a month.
AshevilleCharlotteDurhamElizabeth CityFayettevilleGreensboroGreenvilleHickoryRaleighRocky MountWilmingtonNo Preference
03
Have you provided accurate start and end dates for all your previous work experience?
YesNo
04
Where did you learn about this opportunity?
OSHR WebsiteIndeedNC DOR WebsiteX, formerly known as TwitterFacebookFriend/ColleagueLinkedInCollege Recruitment EventOther
Required Question