Saxon Global
Technical Product Manager
Saxon Global, San Francisco, California, United States, 94199
Key Responsibilities include, but are not limited to:
• Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
• Understand and document detailed requirements for implementing and enhancing CRM solution.
• Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
• Work with UX/UI team to develop mock-ups and proposed user journeys
• Mapping functional requirements to Salesforce.com features and functionality.
• Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & features
• Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation.
• Work with the functional SME and trainers to identify and document process gaps and process improvements.
• Assist and Develop Innovation Roadmaps and BRDs.
Qualifications: * BS/BA Degree • You have 3-5 years of product management experience in delivering amazing customer experience using customer support products and technology • Experience with CRM and Customer Service Management solutions used by medium-sized customer support organization a strong plus • Process Improvement certa Six Sigma is a Plus • Product experience in eCommerce customer support a plus • Aptitude for strategic thinking and problem solving in a fluid environment. • Exceptional at prioritizing and focusing on the highest value opportunities. • Ability to stay goal oriented and act with a sense of urgency • Ability to work collaboratively as a member of cross-functional teams to deliver results. • Excellent communication skills, able to present, negotiate and influence at C-level. • Exceptional networking, relationship building and influencing skills.
Required Skills : Basic Qualification : Additional Skills :
Will move quickly! I have the manager's calendar so can easily schedule interviews! Background Check :Yes Notes : Selling points for candidate :Will move quickly! I have the manager's calendar so can easily schedule interviews! Project Verification Info : Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :Yes Candidate must be authorized to work without sponsorship ::No Interview times set :Yes Type of project :Project Management Office Master Job Title :Product Owner Branch Code :East Bay
Qualifications: * BS/BA Degree • You have 3-5 years of product management experience in delivering amazing customer experience using customer support products and technology • Experience with CRM and Customer Service Management solutions used by medium-sized customer support organization a strong plus • Process Improvement certa Six Sigma is a Plus • Product experience in eCommerce customer support a plus • Aptitude for strategic thinking and problem solving in a fluid environment. • Exceptional at prioritizing and focusing on the highest value opportunities. • Ability to stay goal oriented and act with a sense of urgency • Ability to work collaboratively as a member of cross-functional teams to deliver results. • Excellent communication skills, able to present, negotiate and influence at C-level. • Exceptional networking, relationship building and influencing skills.
Required Skills : Basic Qualification : Additional Skills :
Will move quickly! I have the manager's calendar so can easily schedule interviews! Background Check :Yes Notes : Selling points for candidate :Will move quickly! I have the manager's calendar so can easily schedule interviews! Project Verification Info : Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :Yes Candidate must be authorized to work without sponsorship ::No Interview times set :Yes Type of project :Project Management Office Master Job Title :Product Owner Branch Code :East Bay