JFK Medical Center
Experience Ambassador
JFK Medical Center, Edison, New Jersey, us, 08818
Our team members are the heart of what makes us better.At
Hackensack Meridian
Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.The
Experience Ambassador
serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.
Hackensack Meridian
Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.The
Experience Ambassador
serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.