Four Seasons Hotels Limited
Hotel Assistant Manager
Four Seasons Hotels Limited, Fort Lauderdale, Florida, us, 33336
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment - surrounding you with the spirit of one of the world's top yachting locales.
About the role
The
Hotel Assistant Manager
oversees the front office staff and manages all functions of the Front Desk. Ensures communications and follow-up on any problems, guest requests or special requirements. Monitor employees' activities to assure that standards are being met, staff is being supported and guest needs are being met.
What you will do
• Oversees the Front Desk operations and acts as the manager on duty in the hotel.
• Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Assists with the talent acquisition, training, supervising and performance management of the Front Office team
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Finance Management.
What you bring
• At least
1
year of
Supervisory or Assistant Management
experience in a luxury hotel or resort. Previous Rooms Division/Front Office experience required. Multiple divisional experience preferred.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of
front office and housekeeping operations.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of
Opera
preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.
What we offer:• Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Complimentary Accommodation at other Four Seasons Hotels and Resort• Complimentary Dry Cleaning for Employee Uniforms• Complimentary Employee Meals
Schedule & Hours:
• Full-Time
• Assistant Department Head
• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, overnights, and holidays
Miscellaneous:
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment - surrounding you with the spirit of one of the world's top yachting locales.
About the role
The
Hotel Assistant Manager
oversees the front office staff and manages all functions of the Front Desk. Ensures communications and follow-up on any problems, guest requests or special requirements. Monitor employees' activities to assure that standards are being met, staff is being supported and guest needs are being met.
What you will do
• Oversees the Front Desk operations and acts as the manager on duty in the hotel.
• Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Assists with the talent acquisition, training, supervising and performance management of the Front Office team
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Finance Management.
What you bring
• At least
1
year of
Supervisory or Assistant Management
experience in a luxury hotel or resort. Previous Rooms Division/Front Office experience required. Multiple divisional experience preferred.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of
front office and housekeeping operations.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of
Opera
preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.
What we offer:• Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Complimentary Accommodation at other Four Seasons Hotels and Resort• Complimentary Dry Cleaning for Employee Uniforms• Complimentary Employee Meals
Schedule & Hours:
• Full-Time
• Assistant Department Head
• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, overnights, and holidays
Miscellaneous:
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf