Compliance & Operational Risk Manager- Complaints, UDAAP, Reg E

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Global Retail & Preferred Banking & DDGM Compliance & Ops Risk Team is responsible for identifying & managing operational risk across RPSB, DDGM, as well multiple EAC regulatory areas including Fair Lending, CRA, Complaints, UDAAP, Reg E, FCRA, UPE and SCRA, as well as the ADA Policy. Job expectations may include the ability to recognize all risk categories including operational and compliance, as well as directing risk staff or participating in establish risk management procedures and standards, issues identification, Targeted Risk Assessments, as well as Single Process Inventory (SPI) assessments and risk point of view (RPOV) summary documentation.

This job is responsible for the execution of the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy and the Compliance and Operational Risk Management (CORM) Program. Key responsibilities include identifying, escalating, and mitigating UDAAP risks in a timely manner, engaging with Front Line Units and Control Functions (FLU/CF) leaders globally, coordinating with the FLU/CF Compliance and Operational Risk Officer teams, executing the CORM Program and the Policies, identifying themes and trends, and conducting analysis for new and emerging risks.

Responsibilities:

• Analyze data sets to develop thoughtful insights and cohesive commentary for executive leadership
• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Participates in establishing risk management procedures and standards, as well as policy ownership and maintenance
• Conducts execution of risk framework activities including independent monitoring and testing of controls and risk management processes for the Line of Business (LOB)
• Ensures adherence to the policies and procedures established by the company
• Manages risk requests, breach remediation's and providing risk effective challenges for front line units
• Develops risk management analyses, reports, and approval procedures and guidelines on risk management and outcomes of assessments, monitoring activities and testing
• Managing governance processes from beginning-to-end and ensuring sound communication among all stakeholders
• Developing and coordinating timelines for deliverables across numerous priorities, and working to ensure that deadlines are met on-time
• Supporting the GMR policy and procedures process, including drafting, socializing, and implementing key policies and procedures within GMR and ensuring adherence to enterprise policy
• Responding to inquiries related to GMR governance from various partners, including legal, audit, and regulatory relations

Required Qualifications:

• Excellent written / verbal communication skills and executive presence
• Proven governance, controls and reporting experience as well as working knowledge of risk management practices and regulatory interactions
• Ability to develop comprehensive plans around key priorities and ensure all accountable parties understand respective roles/responsibilities
• Strong partnership and relationship building skills with the ability to influence
• Ability to think strategically across process and requirements, as well as ERHs/FLUs to identify opportunities to improve overall performance efficiency
• Ability to challenge the status quo, produce appropriate changes and implement goals
• Effectively and efficiently coordinate and drive execution of key control priorities across the broader organization
• 5+ years of experience in financial services industry or experience in a related field as well as issue management or governance/strategic reporting roles

Desired Qualifications:

• Ability to independently develop logic to extract, analyze, and merge data from disparate systems.
• Knowledgeable of Bank of America's business lines, operations, organizational structure, senior executives, etc.
• Strong analytical and organizational skills; focus on attention to detail and ability to multi-task and prioritize deliverables in a dynamic environment
• Ability to develop executive ready communications and presentations
• Expertise in use of applications in Adobe and Microsoft Office, including Microsoft Excel, Word, PowerPoint, and Outlook

Skills:

• Advisory
• Regulatory Compliance
• Reporting
• Risk Management
• Written Communications
• Active Listening
• Analytical Thinking
• Interpret Relevant Laws, Rules, and Regulations
• Negotiation
• Process Design, Simplification & Performance Management
• Issue Management
• Monitoring, Surveillance, and Testing

Shift:
1st shift (United States of America)

Hours Per Week:
40