Ryder System
Senior Director Customer Logistics
Ryder System, Indianapolis, Indiana, us, 46262
Ryder System Senior Director Customer Logistics Indianapolis, Indiana Apply Now
SummaryThe Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility, and sales and account growth within a geographical area.Essential FunctionsBuild and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.Represent Ryder in customer meetings and presentations to drive retention and growth.Support the sales process by participating in business development opportunities with new customers.Embrace the corporate vision, mission, philosophy and lead by example.Create a positive, innovative and results-oriented environment.Manage the operation to ensure goals are achieved.Foster a culture of innovation and continuous improvement.Support the Group Director in the strategic development and management of the assigned objectives.Ensure the effective selection, placement, development and retention of talent.Train, supervise and coach/mentor direct reports and management team.Forecast, plan, manage and ensure locations meet defined financial targets.Monitor and hold operations accountable for maintaining a safety culture.Additional ResponsibilitiesResponsible for customer service, customer relationships, business retention and development.Strategic initiatives including annual plan, company and customer initiatives.Responsible for P&L management for all locations overseen.Continuous Improvement in all segments of the business.Developing and mentoring team members.Maintain a positive employee-related climate and a customer satisfaction index at a World Class Level.Perform other duties as assigned.Skills and AbilitiesExcellent oral and written communications skills with demonstrated leadership capabilities.Excellent problem-solving skills.Ability to create and maintain professional relationships within all levels of the organization.Ability to create and develop an inclusive and engaged work environment.Ability to inspire and develop others.Must be able to interact with executive-level management.Ability to manage multiple accounts with different product direction.Ability to work independently and as a member of a team.Flexibility to operate and self-driven to excel in a fast-paced environment.Capable of multi-tasking, highly organized, with excellent time management skills.Detail-oriented with excellent follow-up practices.Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales, and demonstrated knowledge of Profit and Loss (P&L) performance.Distribution and carrier management knowledge preferred.QualificationsBachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.Master's degree preferred.Ten (10) years or more logistics/supply chain experience in multiple locations required.Five (5) years or more demonstrated experience developing and implementing complete logistics solutions required.Five (5) years or more P&L responsibility required.Six (6) years or more managing, leading and developing direct reports required.Six (6) years or more managing large multi-level teams required.Five (5) years or more prior experience implementing a LEAN work environment preferred.Four (4) years or more managing customer relationship and interaction required.Four (4) years or more managing customer KPIs required.Three (3) years or more experience providing customer and senior level management presentations preferred.DOT Regulated -
NoThis position supports our Automotive vertical.Job Category:
LogisticsRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.
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SummaryThe Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility, and sales and account growth within a geographical area.Essential FunctionsBuild and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.Represent Ryder in customer meetings and presentations to drive retention and growth.Support the sales process by participating in business development opportunities with new customers.Embrace the corporate vision, mission, philosophy and lead by example.Create a positive, innovative and results-oriented environment.Manage the operation to ensure goals are achieved.Foster a culture of innovation and continuous improvement.Support the Group Director in the strategic development and management of the assigned objectives.Ensure the effective selection, placement, development and retention of talent.Train, supervise and coach/mentor direct reports and management team.Forecast, plan, manage and ensure locations meet defined financial targets.Monitor and hold operations accountable for maintaining a safety culture.Additional ResponsibilitiesResponsible for customer service, customer relationships, business retention and development.Strategic initiatives including annual plan, company and customer initiatives.Responsible for P&L management for all locations overseen.Continuous Improvement in all segments of the business.Developing and mentoring team members.Maintain a positive employee-related climate and a customer satisfaction index at a World Class Level.Perform other duties as assigned.Skills and AbilitiesExcellent oral and written communications skills with demonstrated leadership capabilities.Excellent problem-solving skills.Ability to create and maintain professional relationships within all levels of the organization.Ability to create and develop an inclusive and engaged work environment.Ability to inspire and develop others.Must be able to interact with executive-level management.Ability to manage multiple accounts with different product direction.Ability to work independently and as a member of a team.Flexibility to operate and self-driven to excel in a fast-paced environment.Capable of multi-tasking, highly organized, with excellent time management skills.Detail-oriented with excellent follow-up practices.Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales, and demonstrated knowledge of Profit and Loss (P&L) performance.Distribution and carrier management knowledge preferred.QualificationsBachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.Master's degree preferred.Ten (10) years or more logistics/supply chain experience in multiple locations required.Five (5) years or more demonstrated experience developing and implementing complete logistics solutions required.Five (5) years or more P&L responsibility required.Six (6) years or more managing, leading and developing direct reports required.Six (6) years or more managing large multi-level teams required.Five (5) years or more prior experience implementing a LEAN work environment preferred.Four (4) years or more managing customer relationship and interaction required.Four (4) years or more managing customer KPIs required.Three (3) years or more experience providing customer and senior level management presentations preferred.DOT Regulated -
NoThis position supports our Automotive vertical.Job Category:
LogisticsRyder is proud to be an Equal Opportunity Employer and Drug Free workplace.
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