Altera Digital Health Inc.
Desktop Support Analyst Whittier, California, United States
Altera Digital Health Inc., Whittier, California, us, 90607
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service requests.Essential Functions/Major Job Responsibilities
Troubleshoots networking issues and determines appropriate escalation pathResolves and works proactively on virus issues and initiativesAssists in new system deployments/loading appropriate software as neededHandles incidents escalated from first line of supportProvides suggestions and information on projects that should be undertaken by the departmentResponds to requests for assistance from associates who are experiencing problems with supported software or hardwareDocuments results of problem resolution session using the internal ticketing and remote access systemIdentifies and resolves intermediate level desktop/laptop hardware problemsEducation
Bachelor's Degree (Preferred)Work Experience
2-4 years relevant work experience (Preferred)Additional Work Experience
Intermediate experience using an IT Service Management system (Required)Certifications
CompTIA A+, HDI, Microsoft MCSA or related technical certification (Preferred)Knowledge, Skills and Abilities
General familiarity with the healthcare industry.Knowledge of enterprise level technologies.Experience using a service management ticketing system.Business level written and verbal communication skillsAnalytical and problem-solving skills
#J-18808-Ljbffr
Troubleshoots networking issues and determines appropriate escalation pathResolves and works proactively on virus issues and initiativesAssists in new system deployments/loading appropriate software as neededHandles incidents escalated from first line of supportProvides suggestions and information on projects that should be undertaken by the departmentResponds to requests for assistance from associates who are experiencing problems with supported software or hardwareDocuments results of problem resolution session using the internal ticketing and remote access systemIdentifies and resolves intermediate level desktop/laptop hardware problemsEducation
Bachelor's Degree (Preferred)Work Experience
2-4 years relevant work experience (Preferred)Additional Work Experience
Intermediate experience using an IT Service Management system (Required)Certifications
CompTIA A+, HDI, Microsoft MCSA or related technical certification (Preferred)Knowledge, Skills and Abilities
General familiarity with the healthcare industry.Knowledge of enterprise level technologies.Experience using a service management ticketing system.Business level written and verbal communication skillsAnalytical and problem-solving skills
#J-18808-Ljbffr