User Operations | User Lifecycle and VIP

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 5 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. About BingX A leading crypto exchange. More than 10 million registered users worldwide. 750+ spot trading currencies and 400+ futures targets. 17,000+ elite traders, with 600 million+ cumulative copy trading orders. Top ranking exchange on CoinMarketCap and CoinGecko. We aim to build a gateway for the next billion crypto users. Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. Our current vacancy | Full-time | Long-term | REMOTE Responsibilities Enhancing user lifecycle management for target business segments based on data analysis and growth requirements Developing and implementing user activation and retention strategies, continuously optimizing through experimentation Understanding pain points and needs of VIP/large clients, refining the platform's VIP/large client service system to enhance satisfaction and loyalty Collaborating with Product, Operations, and Technology teams to integrate resources, track data continuously, and achieve business growth objectives Requirements and skills 3-6 years of experience in the field, with preference given to those with experience in cryptocurrency or brokerage-related roles Strong business acumen and ability to integrate resources effectively, demonstrating excellent cross-departmental communication skills Excellent business thinking, logical analysis, and systematic planning skills High sensitivity to data, with the ability to quickly understand changes in the business environment and customer needs Bilingual in English and Chinese will be highly advantageous Working at BingX Be part of the future of finance technology and achieve meaningful goal Great career development in a fast-growing company Market competitive salary Fully remote / work-from-home Follow your local vacation and other benefits Professional development Join an international and diversified team