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Evolutionhospitalityusa

Valet Supervisor - Full Time Beverly Hills, California, United States

Evolutionhospitalityusa, Beverly Hills, California, United States, 90211


Beverly Hills, California, United StatesAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America’s finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.Greet guests in a professional and friendly demeanor upon arrival and departure.Ensure valet attendants provide the highest level of customer service.Provide strong leadership and lead by example to enhance the team’s performance.Monitor and maintain efficient traffic flow throughout the valet staging area.Supervise valet operations and resolve issues in the absence of the Guest Service Manager.Retrieve and park vehicles in designated areas cautiously.Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.Adhere to site specific safety and security procedures.Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.Ensure all keys are properly stowed in the key box.Participate in Crescendo Academy and Crescendo Leadership developmental Programs.Other duties as assigned.Associates Degree, High School Diploma or GED required, or relevant working experience.Understanding of general business practices including accounting, human resources, and customer service.Minimum Experience RequiredExperience in valet parking.Valid US Drivers License.2+ years in a management position.Experience with HRIS platforms, such as ADP.Experience with Customer Service.Skills RequiredStrong customer service and client relationship skills.Excellent oral and written communication skills.Strong technology proficiency.Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.Ability to collaborate effectively and work as part of a team.Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.California Hourly Pay Range$22 - $23 USDHealth, Dental, and Vision Insurance401K with company matchEmployee Discounts with selected retailersPaid Time Off and Company Paid HolidaysNote: An applicant assessment and background check may be part of your hiring process.Evolution Parking & Guest Services

is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtfHow many years of valet experience do you have? *

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Evolution Parking & Guest Services’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability

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