AVP of Fraud Risk Management

The AVP of Fraud Risk Management will take the lead in the development of fraud processes and controls to mitigate fraud risk. They will be accountable for monitoring and developing fraud risk strategies including but not limited to electronic fraud, credit and debit cards, fraud disputes, checks, fraudulent payments, fraudulent account opening documentation and loan fraud including applications and disbursements.The AVP of Fraud Risk Management will be responsible for evaluating new tools and processes to enhance detection, reporting on overall fraud losses and trends. They will also be responsible for monitoring strategy performance, analyzing data, and developing fraud rules to mitigate and prevent fraud losses.Requirements:

Proactively anticipates and recognizes fraud trends and opportunities, develops solid solutions and utilizes sound judgment to make viable operational business recommendations and decisions.Collaborate cross-functionally with department managers, including risk management, operations, technology, and member service teams, to ensure alignment and integration of fraud prevention efforts across the organization.Stay abreast of industry best practices, regulatory requirements, and emerging technologies related to fraud prevention and detection, and incorporate relevant insights into our fraud strategy.Monitor fraud trends and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing member experience.Encourage proactive thinking and problem solving among the Member Services and operation team members at all levels; use their input as well as own observations to identify trends and develop actionable protections/resolutions through changes to processes, policies, and tools.Develop and prepare weekly, monthly, quarterly, and annual reports for management.Manage calls and emails from members and credit union staff in relation to fraud reports and losses.Document and report investigative findings with meticulous detail to facilitate effective criminal or civil prosecution efforts, reduce litigation risk, as well as ensure compliance with regulator expectations and internal audit standards.Follow all fraud claims opened by the member. After full investigation and decisioning ensure that the member is fully aware of the outcome and the reason for the outcome of the Fraud claim.Connect with and actively participate in area fraud with local financial institutions.Qualifications:

5+ years of experience in fraud management, law enforcement, investigations, FI compliance or Card Services fraud.Previous management or supervisory experience, including financial institution experience required.Excellent attention to detail and ability to maintain and organize workloads.Strong analytical skills including the ability to research, analyze, and present investigative findings to management.The ability to work under pressure while multi-tasking.Ability to communicate clearly and effectively verbally and in writing.Proficient with Excel, Microsoft Outlook, Word, PowerPoint, and various web-based applications required.

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